Global experts bring service excellence expertise to Middle East

Scheduled to take place in Dubai from November 12th - 16th, the Registered Coordinator Training course puts organisations on the first step towards achieving certification by the global authority on customer service standards.

"We've set up the Xceed Professional Services consultancy in the region to help organisations achieve global levels of customer service, working closely with our partners at COPC," said Mohamed Fouad, COPC Services Manager of Xceed Professional Services.

"As a starting point, it's important to understand the requirements to implement the COPC-2000 CSP Standard in an organisation. And it's more important to realize that this is not just a certificate to hang on the wall. It's a set of processes that optimize operational performance and allow organisations to improve their operational capabilities.

'There are so many courses out there offered by general training institutes and seminar organizers. But when a company looks to enhance the skills of its people, in order to truly better their customer contact operations, then it needs to find the specialized experts."

With 100% focus on customer service across different industries, Xceed Professional Services has teamed up with COPC to offer the Registered Coordinator Training course, which is designed to teach the skills necessary to effectively implement the COPC-2000® standard, maximize operational performance, improve vendor selection and management capabilities, and achieve higher levels of client and end-user satisfaction.

This five-day workshop provides the necessary tools to enable participants to demonstrate competency with the content of the COPC-2000® standard, be more knowledgeable of approaches to operating a high performance customer contact centre or fulfillment operation, and learn common operational pitfalls to avoid.

According to Dr. Richard North, Managing Director of Customer Operations Performance Center International Inc, "The COPC® training focuses on the key elements executives and managers need to drive business results. It's five days of content-rich sessions, that require active participation from attendees. The ultimate aim for the participant should be to return to their organisation fully knowledgeable about the COPC methodology and the ability to start the company on the road to excellence."

The topics covered over the five days will include the benefits of implementing the COPC-2000 CSP Standard, best practices in customer contact centres and common 'pitfalls' encountered in service operations. The region's customer contact operations, whether they belong to a bank, an operator, an airline or a hotel chain can benefit from these tools and help revamp their processes completely.

The RC Training course will take place from November 12th - 16th at the Towers Rotana Hotel in Dubai.