During his visit, which coincides with WWCC's successful completion of three years of operation in Oman, the minister will be taken on a tour of the state-of-the-art facility that caters to customers 24 hours a day, seven days a week using some of the most sophisticated telecom technologies in the market.
"We are very honoured to receive the minister to our Call Centre," says Gulf Air Acting President and Chief Executive Ahmed Al Hammadi. "It will be a great opportunity to demonstrate what the centre has achieved so far in terms of its exemplary service efficiency delivered by over 190 employees, 98.5 per cent of whom are Omanis."
The first international call centre ever opened in Oman, which handles more than 1.7 million calls a year on an average from Bahrain, Oman, the UAE, KSA, the UK, Ireland, South Africa, Singapore and Australia helping customers with all elements of their travel plans, was nominated as one of the top three call centres in the Middle East at the recently held Middle East Contact Centre World Forum 2006 in Dubai.
"It needs tremendous amount of dedication, persistence and people skills combined with state-of-the-art technology to achieve such credentials," concludes Al Hammadi.
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Oman Minister of Manpower to visit Gulf Air's worldwide contact centre
- United Arab Emirates: Wednesday, November 01 - 2006 at 15:42
- PRESS RELEASE
His Excellency Juma bin Ali bin Juma Al Juma, Minister of Manpower of the Sultanate of Oman, will be visiting Gulf Air's Worldwide Contact Centre (WWCC) at the Knowledge Oasis Muscat (KOM) on Saturday, 4 November 2006.
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Notes and media contacts
About Gulf AirFounded in 1950, Gulf Air, owned by the Kingdom of Bahrain and the Sultanate of Oman, is the only truly Pan Gulf carrier in the Middle East region.
The regional, geographic and cultural values that the airline has embraced over more than half a century are still central to defining its brand and service ethos.
Today the airline's network stretches from Europe to Asia and covers 50 cities in 30 countries. The fleet comprises 34 aircraft and has the distinct advantage of possessing the strongest network across the Middle East.
A platform for sustained commercial operation has been established over the past three years as part of a multi-phased turnaround programme. It has also provided a framework for a succession of innovative products and services including the unique Sky Chefs and Sky Nannies that form part of Gulf Air's 'smart airline, successful business' vision.
International recognition has been achieved as a result of the turnaround programme leading to numerous awards for the airline's innovative and high quality products and services: These include:
• Best Onboard Catering in First and Business Class (Skytrax World Airline Catering Awards 2005)
• Best designed in-flight magazine (American Creativity Awards,2005)
• Middle East Leading First Class Airline (World Travel Awards 2005)
• World's Leading Airport Lounge (World Travel Awards 2005)
• Middle East & North African Platinum Best Airline (MENA Travel Awards 2004
• Most Improved Airline (Skytrax Awards 2004)
• Middle East First Class Airline (Arabian Business Awards)
• Best new product launch for in-flight services (PAX international Readership Awards)
• Best First Class Onboard Food (Skytrax Food Category 2004)
• Best Business Class Check-in (Skytrax Check-in Category 2004)
• Middle East region's best airport restaurant for its restaurant in Bahrain International Airport lounge (PAX International Readership Awards 2005)
Official Airline and Sponsor of the Gulf Air Bahrain Grand Prix 2007
For further information please contact:
GULF AIR PRESS OFFICE
T: +973 17 338821
F: +973 17 338207
Posted by Lara Lynn Golden, News EditorWednesday, November 01 - 2006 at 15:42 UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of AME Info FZ LLC / Emap Limited.
This article was updated on Tue Jan 16 2007.
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