Sharjah Airport conducts communications art & customer care training

This training is one of the many other programs being held as a part of airport's plan to constantly invest in training in order to deliver quality service to its customers.

Amongst other initiatives made by heads of the Department of Civil Aviation, the course in communications focuses on educating staff on vital customer care issues.

The Section Head of Training Dept at Sharjah Airport Authority said, "Sharjah International Airport is taking new strides in the next year with the expansion of its facilities and services. However we understand that one of our strongest assets is our 'people resource'. We want our staff to be equipped to deal with our passengers in an efficient and smooth manner."

Mr. Abdul Wahab Mohammed Al Roomi, Director Department of Civil Aviation added,

"The Sharjah International Airport's aim has always been to provide its passengers with international standards of services and facilities. Aside from the massive ongoing expansion, the airport is interested in providing its passengers with an extensive range of services to match some of the best airports worldwide. We value the skills of all our staff and look to see them advance their talents by providing them with in-depth training in all the activities and departments concerned with the civil aviation."

An ongoing process, the Civil Aviation of Sharjah has designed a regular training program with courses for every department at the Sharjah International Airport. The current program aims at dealing in the communication techniques required when handling passengers. A well developed course, by the British Council of Communication Studies, there are 5 intense sessions being held across the month of November to ensure that the latest studies and modes of communication for the aviation and passenger service sector are brought to the staff of the airport.

The British Council of Communications has teamed up closely with the airport and had this to say, "We are pleased to be working with airport as they expand not only their facilities and terminals, but also the services they offer to their passengers. The airport management takes a keen interest in its staff and is making huge efforts to ensure that they receive the best."