Altitude Software set to soar higher in MENA

GITEX will take place at the Dubai World Trade Centre Complex, UAE, from November 18 to 24, 2006.

Reinforced Presence in MENA

Altitude Software continues to gain momentum worldwide with its award-winning contact centre product suite. Recent customer wins, new product enhancements, and rapid deployments strengthen the company's positioning as one of the leading global providers of contact centre software. As far as the Middle East & North Africa (MENA) region is concerned, Altitude Software vice president MENA Riadh Boukhris commented, "2006 is turning out to be another successful year. We have secured exciting new wins, tapped into diverse businesses and demonstrated our expertise in swiftly automating business campaigns, thus providing our clients the competitive advantage and agility to respond to changing business realities."

Altitude Software specifically penetrated key accounts in the UAE, Iran, Saudi Arabia, Pakistan, Morocco, Tunisia, Qatar, Egypt and Bahrain, offering world-class solutions to suit business needs. "More and more businesses in MENA are recognizing the benefits that efficient contact centre operations have on their profitability and business efficiency,' added Riadh Boukhris. "For 2007 our objective is to deliver an even bigger success story. There will be an increased focus on leveraging IP-based contact centres and on demonstrating our reinforced presence across our four main industry verticals, which are financial institutions, telcos, outsourcing providers and national governments. Our single-minded aim remains enabling all our customers to turn their contact centres into profit centres." Altitude Software boasts customers in 60 countries with over 150.000 agents. The European company delivers its software solutions in conjunction with implementation partners including 3D Networks, AeBDM, Al Yousuf, Brams Technologies, Emircom, ESH, Geomant, HP, Infocall, Intelcom, ITS, Libatel, Mantis Informatics, Saudi Business Machine and Solutions Middle East.

Presenting award-winning, world-class contact centre solutions at GITEX 2006

GITEX 2006 visitors will be shown a preview of Altitude uCI 7.5, the newest version of the Altitude uCI (Unified Customer Interaction) suite, a solution with a ten year plus track record of outstanding results in contact centres worldwide. The 7.5 version, to become generally available by end of this month, delivers virtualized contact centre operations, enhanced customer service and productivity-boosting universal desktops. It enables contact centres to reach new levels of productivity, and strengthens any organisation's ability to cost-effectively design, change, and constantly improve its service-delivery models.

The Altitude stand at GITEX will be located in the Sheikh Maktoum Hall within the ICEP zone. The Altitude uCI suite will also be on display at partner stands such as Solutions Middle East and Al Yousuf. The Gitex event is taking place at the Dubai World Trade Centre Complex, UAE, from November 18 to 24, 2006. Last year, GITEX welcomed over 1000 Exhibitors representing over 2500 Companies from more than 45 Countries.