DOHMS implement Avaya Telecommunications Network across Hospitals and Clinics in Dubai

Keeping doctors in touch with emergency services, and balancing resources and supplies across key sites, relies entirely on the ability to route the right call to the right person, at the right time. Today, DOHMS joined Avaya to sign a strategic agreement at the Gulfcomms exhibition in Dubai to roll out an intelligent telecommunications network across a number of sites in the emirate, in multiple phases expected to be complete by 2010.

The signing of this agreement formalizes an alliance that DOHMS will recognize AVAYA as the telecommunication partner of choice and Avaya recognize DOHMS as a strategic customer. In looking for a partner to embark upon this project, DOHMS looked for the highest reliability in the technology, the most robust applications, the deepest experience and expertise on the support side, and a partner who took its business as serious as they did. Avaya Middle East and Africa satisfied these requirements with a clear roadmap for roll-out, which has already seen networks implemented in the newly opened Trauma Center and Satwa Medical Center as they were highlighted as the highest priority sites.

'In today's society, it is our responsibility to look at what the community requires, and see how we can leverage leading technology to service these needs,' Sina Khoory, IT Director, DOHMS. 'Partnering with Avaya to implement a unified converged communication IP Telephony network across 4 hospitals and a further 16 healthcare sites will enable us to shorten the response time between personnel and patients, as well as between personnel on site or between sites. The central call-center will flatten the DOHMS communication system making it much easier for information to be shared between patients and their doctor, speeding up overall communications across the healthcare network.'

The agreement covers the breadth of Avaya technology as the team will work closely to look at the best way to migrate the existing telecommunications networks in each site to an IP enabled next-generation healthcare communications network. The group will experience minimal down-time due to Avaya's migration approach rather than rip and replace, ensuring that the community's needs are kept as the number one priority at all times. Mobility solutions from Avaya will also be introduced to the sites where appropriate; to ensure that healthcare professionals on call can be kept fully briefed in a cost effective, secure and always available environment.

'Many companies talk about the criticality of maintaining uptime in their communications network, but no-where is this more true than across a healthcare group such as DOHMS, where a failure can have immediate life-impacting consequences,' commented Nidal Abou Ltaif, managing director, Avaya Middle East and North Africa. 'Avaya has a strong history of working with the public sector in the UAE and is proud to have been chosen as DOHMS strategic partner, which has a strong infrastructure between its healthcare sites across the Emirate of Dubai. Avaya is committed to working closely with DOHMS to ensure that citizens of the UAE benefit from truly unified communications.'