Dubai Police roll out Avaya intelligent communications network

The Headquarters, which was inaugurated as part of the Dubai Police Golden Jubilee celebrations to mark 50 years of operations, is served by an Avaya communications network that provides integrated voice and data solutions.

Implementing an Avaya intelligent communications network across the HQ offices arms the officers and support staff with a productivity tool which will give them flexibility to do their jobs from multiple locations, as well as centralizing the operators in a call center environment to ensure that calls are directed quickly and efficiently.

'In the past 50 years the Dubai Police force has become a friendly face to the community, through its continued reassuring presence on the streets and ongoing communication with the people of Dubai,' said Colonel Dr. Khalid Ali Ghanim Almarri, Director of Communications and Electronic Developments, Dubai Police. 'Working with Avaya has allowed us to implement the best in intelligent communications in our office to empower our people wherever they are, extending their deskphone functionality to their mobiles, and redefining communication for the good of all the community.'

During the project implementation, Avaya trained a number of Dubai Police staff in using the technology, with the result that Dubai Police is now the most certified Avaya user in the region. The certified staff then acted as a point of contact for enquiries from other members of staff, to ensure that understanding of the technology was spread to all users, giving a smooth transition to the new system. The project was also completed in a very short space of time, creating as little disruption as possible to day-to-day work.

'We were very happy to be able to meet the Dubai Police leaders and discuss the successful Avaya implementation at their impressive new headquarters' commented Nidal Abou Ltaif, managing director, Avaya Middle East & Africa. 'IP Telephony has tremendous potential in the region and we have seen a number of customers from around the Middle East including IPT in their communications networks over the past year. With a clear migration strategy like Dubai Police has employed, customers can be assured of a true return on their infrastructure investment.'

'Dubai Police Senior Management showed a strong commitment to leveraging the latest technologies when enhancing their services, leading by example in the field of communication. By utilizing the existing infrastructure while adding state of the art Avaya technology, Dubai Police were able to ensure maximum return on investment for the Police force, and therefore for the community,' added Carlos Sartorius, president, Avaya Europe, Middle East & Africa.