The training session focused on increasing the resellers' knowledge on IBM's Tivoli software, which helps Middle East businesses to cost-effectively manage their IT infrastructures. The event forms part of IBM's overall strategy to develop and enhance its distribution chain to deliver increasing levels of service to its customers in the region.
"We are dedicated to helping our partners present customers with well-informed, well trained staff that can advise them on the benefits of the different components of Tivoli systems management and security software, which they can then combine with the support of GBM's expertise," said Yvon Le Gall, Tivoli regional manager, IBM Software Group, Middle East and North Africa (MENA). "Through these training sessions, we can keep in close touch with our channel and ensure that we are able to provide customers with the best service possible."
The team from IBM and GBM delivered a comprehensive course on IBM's latest products in its Tivoli Software portfolio, including cross-platform e-business infrastructure management solutions that help Middle East companies align IT with business priorities. The training also covered features of Tivoli that allow businesses to not only manage their systems performances and availability, but to also secure their infrastructure and data, as well as provide automatic configuration for desktops.
"Comprehensive training for our channel partners is at the heart of our strategy in the Middle East. This is vital to us as customer satisfaction is our top priority, and that comes from committed, informed, professional sales staff that can provide knowledgeable service," said Le Gall.
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IBM's resellers raise the bar on sales and service in new training programme
- United Arab Emirates: Saturday, September 21 - 2002 at 10:01
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IBM's Software Group, together with its general marketing and services representative for the Gulf, GBM, has completed a two-day training course for the sales and marketing team of its channel partners in the region.
IBM and GBM delivered extensive training programme on IBM's new portfolio of Tivoli Software
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Posted by Anne-Birte Stensgaard, News EditorSaturday, September 21 - 2002 at 10:01 UAE local time (GMT+4)
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This article was updated on Mon Oct 06 2003.
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About IBM Software
IBM is the world's largest information technology company, with 80 years of leadership in helping businesses innovate. IBM Software offers a wide range of middleware and operating systems for all types of computing platforms, allowing customers to take full advantage of the new era of e-business. WebSphere Business Integration builds on WebSphere's open standards and Web services-based middleware platform. Designed initially for the automotive, electronics, finance, insurance, retail/distribution and telecommunications industries, WebSphere Business Integration addresses the unique business process integration requirements within those industries. The fastest way to get more information about IBM software is through the IBM Software home page at http://www.software.ibm.com.
About GBM:
With roots stretching back 57 years, Gulf Business Machines is the largest locally situated IT solutions and service provider satisfying the technology requirements of local, regional and international businesses and governments in the Gulf countries, except Saudi Arabia. The company's comprehensive portfolio of IT solutions and services are complemented by a unique affiliation with an IBM community of more than 325,000 IT experts, as well as with a number of international business partners. The company offers award winning, globally acclaimed solutions and the security of its strong regional presence, extensive reach and its unrivalled market knowledge. More information can be found at http://www.gbm4ibm.com
About IBM
IBM is the world's largest information technology company, with 80 years of leadership in helping businesses innovate. IBM offers a wide range of services, solutions and technologies that enable telecommunications service providers and equipment suppliers to take full advantage of the new era of e-business. IBM Global Services is the world's largest information technology services provider, with 2001 revenues of more than $35 billion. Services is the fastest growing part of IBM, with nearly 150,000 professionals serving customers in 160 countries. IBM Global Services has about 150 data centres around the world keeping thousands of businesses running 24 hours a day, seven days a week. For more information on IBM, visit www.ibm.com.
IBM is the world's largest information technology company, with 80 years of leadership in helping businesses innovate. IBM Software offers a wide range of middleware and operating systems for all types of computing platforms, allowing customers to take full advantage of the new era of e-business. WebSphere Business Integration builds on WebSphere's open standards and Web services-based middleware platform. Designed initially for the automotive, electronics, finance, insurance, retail/distribution and telecommunications industries, WebSphere Business Integration addresses the unique business process integration requirements within those industries. The fastest way to get more information about IBM software is through the IBM Software home page at http://www.software.ibm.com.
About GBM:
With roots stretching back 57 years, Gulf Business Machines is the largest locally situated IT solutions and service provider satisfying the technology requirements of local, regional and international businesses and governments in the Gulf countries, except Saudi Arabia. The company's comprehensive portfolio of IT solutions and services are complemented by a unique affiliation with an IBM community of more than 325,000 IT experts, as well as with a number of international business partners. The company offers award winning, globally acclaimed solutions and the security of its strong regional presence, extensive reach and its unrivalled market knowledge. More information can be found at http://www.gbm4ibm.com
About IBM
IBM is the world's largest information technology company, with 80 years of leadership in helping businesses innovate. IBM offers a wide range of services, solutions and technologies that enable telecommunications service providers and equipment suppliers to take full advantage of the new era of e-business. IBM Global Services is the world's largest information technology services provider, with 2001 revenues of more than $35 billion. Services is the fastest growing part of IBM, with nearly 150,000 professionals serving customers in 160 countries. IBM Global Services has about 150 data centres around the world keeping thousands of businesses running 24 hours a day, seven days a week. For more information on IBM, visit www.ibm.com.
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