CA, one of the world's largest IT management software companies, today announced the successful implementation of its Unicenter range of products for Dubai Holding, across the Group.
The CA products installed, manage the entire network, servers and databases, and include the Unicenter service desk, desktop management tools as well as the Unicenter network and system management products.
Dubai Holding was created to consolidate the various large scale infrastructure and investment projects that contribute towards Dubai's economic, social and industrial developments, including Technology, Communication, Energy, Health and Education, Tourism, Real Estate, Finance, Hospitality, Biotechnology and Industrial manufacturing sectors.
CA's portfolio of enterprise IT management solutions has helped unify and simplify the varied IT infrastructure of Dubai Holding, which recently consolidated its IT departments from over 30 geographically dispersed end-user communities under one roof, known as the Chief Information Office (CIO).
One of the primary challenges faced by Dubai Holding was the need to deliver quick solutions and rapid response time for internal IT problems, while simultaneously providing seamless IT support throughout the organisation. Reducing costs with increased efficiency in IT deliverables was also among its priority.
CA's Unicenter Service Desk addressed these challenges by offering immediate solutions to common issues in significantly shortened response times. IT Service Desk, the system which replaced the old help desk, introduced incident management tools which can categorise and prioritise incidents, as well as manage all its end user IT issues centrally. Unicenter tools further assisted Dubai Holding realise its return on investment by aligning its IT operations into a well managed system. A drastic improvement in the incident resolution rates means that Dubai Holding can offer both its end users and customers a superior level of service.
CA's extensive post sales support, local technical staff as well as the ability to amalgamate solutions onto a single operating platform, was one of the main criteria in gaining the confidence and the business of the region's leading corporation. CA's desk top management tools were integrated into the IT Service desk solutions and provided software delivery, asset management and remote control facilities. With these technical enhancements Dubai Holding was able to incorporate a complete end user management solution.
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CA unifies Dubai Holding's IT infrastructure
- United Arab Emirates: Monday, December 18 - 2006 at 13:22
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In today's Middle East business community too many organisations are suffering from 'technology regression' over complex technology systems are actually making our business life harder, not easier, to work productively.
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About CACA (NYSE: CA), one of the world's largest information technology (IT) management software companies, unifies and simplifies the management of enterprise-wide IT. Founded in 1976, CA is headquartered in Islandia, N.Y., and serves customers in more than 140 countries. For more information, please visit http://www.ca.com.
About CA in the Arab Countries and Pakistan
Today CA has direct presence in Bahrain, Egypt, Jordan, Kuwait, Lebanon, Morocco, Qatar, Pakistan, Saudi Arabia, and the United Arab Emirates. With over 100 highly skilled professionals and a 24X7 tri-lingual Customer and Partner Support Center located in the region, CA helps you securely unify and simplify your IT environments for greater business value.
CA customers in the region include Aga Khan University, Al-Rajhi Bank, Arab Banking Corporation, Bank of Beirut, Comium Group, Dubai Department of Civil Aviation, Emirates Bank International, Etisalat Contact Center, UAE Higher Colleges of Technology, Investment Dar Company in Kuwait, King Faisal Specialist Hospital, King Saud University, KSA National Computer Center , MashreqBank, Kuwait Public Authority of Civil Information, Middle East Airlines, Royal Court Affairs in Oman, Saudi Arabian Airlines, Salalah Port Services, PWC Logistics and many other organisations large and small.
About Dubai Holding
Dubai Holding was launched in October 2004 to consolidate the various large scale infrastructure and investment projects in Dubai that were created over the past five years as well as research, identify and execute future major projects that will benefit the UAE and the region.
The company has been created with the goal of providing a better future for all - across the range of life-improving industries it is involved in. Each of the Dubai Holding operating companies focuses on key areas which will dynamically support the development of Dubai as a world leading hub for commerce, leisure and finance, in turn driving these companies to become leaders in their respective fields in the Middle East and beyond.
Dubai Holding currently operates in various sectors ranging from health, technology, finance, real estate, education, tourism, energy, communication, industry, biotechnology and hospitality.
Dubai Holding entities include: Dubai Internet City, Dubai Media City, Dubai Healthcare City, Dubailand, Dubai International Capital, Dubai Industrial City, Dubai Properties, Sama Dubai, Dubai Investment Group, Dubai Energy, Dubai Knowledge Village, Dubai Outsource Zone, International Media Production Zone, E-Hosting Datafort, Empower, Jumeirah Group, Dubiotech and Dubai Studio City.
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Posted by Anne-Birte Stensgaard, Senior News EditorMonday, December 18 - 2006 at 13:22 UAE local time (GMT+4)
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This article was updated on Mon Apr 30 2007.
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