Standard Chartered first with 24/7 trade banking

Standard Chartered, one of the UAE's leading international banks, is the first and only bank in the region to offer customers access to 24/7 trade banking services.

United Arab Emirates: Wednesday, December 20 - 2006 at 13:40
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Leading the industry with this ground-breaking initiative, round-the-clock trade banking services are now operational for Standard Chartered customers (terms & conditions apply).

'This is a global initiative instigated from the UAE which will change the way trade banking services are viewed across the globe,' said Steve Thompson, Head of Trade Services - Africa, Middle East and South Africa, Standard Chartered Bank.

'We identified a growing need amongst our trade banking customers for faster processing, as previously transactions received after 3pm daily would often only start to be processed on the next business day. By engaging our team of dedicated professionals, we were able to tailor a solution that provided customers with the ability to have transactions processed overnight, seven days a week.'

Customers may take advantage of this 24/7 capability by delivering transactions and documents to Standard Chartered's main branch at Al Abbas during their newly extended counter times: until 8pm Sun-Thurs and 5pm Fri-Sat.

Given the success of this initiative, Standard Chartered will roll out the new trade banking operating model created in the UAE to other parts of the Group in the near future.

'The UAE trade team have been identified as pioneers in the Standard Chartered global network, and we're very proud of this latest service initiative,' continued Thompson.

'We will continue differentiating ourselves from other banks in the region by focusing on increasing customer satisfaction and service to unparalleled levels.'

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Standard Chartered - leading the way in Asia, Africa and the Middle East

Standard Chartered PLC is listed on both the London Stock Exchange and the Hong Kong Stock Exchange and is consistently ranked in the top 25 among FTSE-100 companies by market capitalisation.

Standard Chartered has a history of over 150 years in banking and operates in many of the world's fastest-growing markets with an extensive global network of over 1,400 branches (including subsidiaries, associates and joint ventures) in over 50 countries in the Asia Pacific Region, South Asia, the Middle East, Africa, the United Kingdom and the Americas.

As one of the world's most international banks, Standard Chartered employs 60,000 people, representing over 90 nationalities, worldwide. This diversity lies at the heart of the Bank's values and supports the Bank's growth as the world increasingly becomes one market.

With strong organic growth supported by strategic alliances and acquisitions and driven by its strengths in the balance and diversity of its business, products, geography and people, Standard Chartered is well positioned in the emerging trade corridors of Asia, Africa and the Middle East.

Standard Chartered derives over 90 per cent of profits from Asia, Africa and the Middle East. Serving both Consumer and Wholesale Banking customers worldwide, the Bank combines deep local knowledge with global capability to offer a wide range of innovative products and services as well as award-winning solutions.

Trusted across its network for its standard of governance and corporate responsibility, Standard Chartered takes a long term view of the consequences of its actions to ensure that the Bank builds a sustainable business through social inclusion, environmental protection and good governance.

Standard Chartered is also committed to all its stakeholders by living its values in its approach towards managing its people, exceeding expectations of its customers, making a difference in communities and working with regulators.

Posted by Anne-Birte Stensgaard, Senior News Editor
Wednesday, December 20 - 2006 at 13:40 UAE local time (GMT+4)

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