Altitude Software receives Customer Inter@ction Solutions® Magazine's 2006 Product of the Year Award

Customer Inter@ction Solutions has been the leading publication covering CRM, call centers and teleservices since 1982.

The Altitude Fast Script Builder, part of the Altitude Script Studio, is an intuitive but powerful interface for contact centre campaign flows and agent desktop screens creation. It enables non-technical / business development staff to create campaigns "on the fly", building full multimedia interaction flows to customer specifications and for use by contact centre agents in Windows and web desktops.

Riadh Boukhris, Altitude Software vice-president Middle East and North Africa, stressed the significant value of this major award for CRM outsourcers in the region: "this fast-growing market segment demands easy-to-use, Arabic-enabled and flexible tools to ensure their contact centre outsourcing operations work at their best. This award recognizes our clear leadership in providing contact centre technology that is right for outsourcers, delivered with the local touch they require."

"Altitude Software was the pioneer in providing a single language to manage the full contact centre interactions, including not only voice but also email management and IVR scripting," states Miguel Lopes, Product Management Vice President at Altitude Software. "Now with Altitude Fast Script Builder we continue to innovate, as it allows outsourcing business managers to accelerate their selling cycle, increasing revenues and saving time and costs for the IT teams."

"Customer Inter@ction Solutions is proud to bestow Altitude Software with a 2006 Product of the Year Award. Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.

"Altitude Software has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future."

The Product of the Year Award winners for 2006 will be featured in the January and February 2006 issues of Customer Inter@ction Solutions magazine.