DED unveils nine new eServices to boost work efficiency

Specially created to boost efficiency of operation and enhance productivity, the new eServices will benefit potential investors seeking information to set up businesses in Dubai, owners of small and medium sized enterprises and public relations officers.

Informative and easy-to-use, the web services feature descriptive help text, Arabic/English support and a friendly layout and design. Internet users can instantly access the information without having to go through any registration process.

"With the launch of the new nine eServices, DED is highlighting its technology-driven initiatives that ensure added-value service to clients and empower Dubai's businesses with e-Commerce capabilities," said Mr Sultan Ali Lootah, Director of the IT Division at DED.

"Apart from the directives of the eGovernment of Dubai, DED has always utilized the Internet to serve its customers better, ease business registration procedures and create an investor-friendly environment in Dubai. DED will continue to provide more tech-driven and value-added services to cope with the growth of businesses," said Mr Sultan.

The eServices offered by DED include Transaction Status whereby customers can check the status of the transaction by using a transaction number, license number or initial approval number. Search Trade Names enables users to reserve trade names or find out if the desired name is already taken.

Company Lookup helps to search for existing companies operating in Dubai and gain information on their contact details and business activities. Number of Licenses per Person Report is also available whereby the number of licenses registered under one person's name can be known.

Through Business Set up Simulator, potential investors can get a rough estimate of setting up a new business in Dubai. License Renewal Cost Estimator allows existing companies to find out the cost of renewing their licenses. Activity Search procedure helps users to understand more about the activities that are classified by DED.

Information on current or future sales and promotions conducted by various business establishments in Dubai can be accessed through Sales and Promotions service. Reports on outstanding fines on any license can be checked through Fines for a License Report. To view outstanding fines, both the license number and the serial number of any of the partners or owners of the license have to be submitted on-line.

"DED is seeking to reduce the time spent by employees on handling customer enquiries and transactions by providing the services over Internet," said Mr Sultan. "This will enable the staff to handle other transactions and enhance their productivity."

More online services will be available on the website in the next few months offering primarily GROs (Government Relationship Officers) and company owners the opportunity to handle transactions online. Six more releases are expected to be launched in the coming months.