The airline is now offering credit card bookings over the telephone, providing passengers with the best rates on flights, with the ultimate convenience of not having to leave the comfort of their work stations.
"In 2006 Gulf Air took a staggering total of nearly three million Omani Riyals in credit card bookings. The entire airline industry is veering towards e-ticketing rather than conventional paper tickets and Gulf Air is no exception," says Gulf Air Manager Worldwide Contact Centre (WWCC) Ruth Birkin.
"To marry the two services by offering credit card payments over the phone and subsequent e-ticketing was a natural step for us and one which fits in nicely with our customer-centric philosophy."
Customers can use Visa, MasterCard, American Express, Diners or any other internationally recognised credit facility, to purchase their flights to and from the Sultanate. Immediately after payment has been accepted, an e-ticket will be emailed to the customer, further enhancing the convenience of this useful service.
Gulf Air expects its corporate customers to benefit the most from this new offering, with the ease and speediness of e-ticketing being of great use for last minute business travel.
"We have listened to the market and given our customers what they want in the form of a simple way of booking and paying for flights without have to even leave their chair," adds Birkin.
"In our new call centre in Muscat we employ local, bi-lingual staff who are highly trained to take you through the ticket purchasing process as quickly and efficiently as possible - making your whole experience a pleasurable one."
A total of 200 people handle the telephones at Gulf Air's state of the art centre in Knowledge Oasis Muscat. The WWCC also boasts an impressive 98.5% Omanisation rate, far exceeding the government's average quota for an international company.
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Electronic payment and booking gains popularity among Gulf Air customers
- Oman: Tuesday, January 16 - 2007 at 12:21
- PRESS RELEASE
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Gulf Air, Oman's national carrier, expects its latest method of payment to become favoured by most of its customers before the end of 2007.
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Posted by Janeta Novakovic, Assistant News EditorTuesday, January 16 - 2007 at 12:21 UAE local time (GMT+4)
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This article was updated on Fri Feb 02 2007.
Notes and Media Contacts »
Press Release
Contact: Selina Kleinwort
Momentum PR
Tel: 24 564465
Fax: 24 562354
Call Gulf Air WWCC on 800 72424 to book your e-ticket.
About Gulf Air:
Founded in 1950, Gulf Air, owned by the Kingdom of Bahrain and the Sultanate of Oman, is the only truly Pan Gulf carrier in the Middle East region.
The regional, geographic and cultural values that the airline has embraced over more than half a century are still central to defining its brand and service ethos.
Today the airline's network stretches from Europe to Asia and covers 50 cities in 30 countries. The fleet comprises 34 aircraft and has the distinct advantage of possessing the strongest network across the Middle East.
A platform for sustained commercial operation has been established over the past three years as part of a multi-phased turnaround programme. It has also provided a framework for a succession of innovative products and services including the unique Sky Chefs and Sky Nannies that form part of Gulf Air's 'smart airline, successful business' vision.
International recognition has been achieved as a result of the turnaround programme leading to numerous awards for the airline's innovative and high quality products and services: These include:
• Best Onboard Catering in First and Business Class (Skytrax World Airline Catering Awards 2005)
• Best designed in-flight magazine (American Creativity Awards,2005)
• Middle East Leading First Class Airline (World Travel Awards 2005)
• World's Leading Airport Lounge (World Travel Awards 2005)
• Middle East & North African Platinum Best Airline (MENA Travel Awards 2004
• Most Improved Airline (Skytrax Awards 2004)
• Middle East First Class Airline (Arabian Business Awards)
• Best new product launch for in-flight services (PAX international Readership Awards)
• Best First Class Onboard Food (Skytrax Food Category 2004)
• Best Business Class Check-in (Skytrax Check-in Category 2004)
• Middle East region's best airport restaurant for its restaurant in Bahrain International Airport lounge (PAX International Readership Awards 2005)
Official Airline and Sponsor of the Gulf Air Bahrain Grand Prix 2007
Contact: Selina Kleinwort
Momentum PR
Tel: 24 564465
Fax: 24 562354
Call Gulf Air WWCC on 800 72424 to book your e-ticket.
About Gulf Air:
Founded in 1950, Gulf Air, owned by the Kingdom of Bahrain and the Sultanate of Oman, is the only truly Pan Gulf carrier in the Middle East region.
The regional, geographic and cultural values that the airline has embraced over more than half a century are still central to defining its brand and service ethos.
Today the airline's network stretches from Europe to Asia and covers 50 cities in 30 countries. The fleet comprises 34 aircraft and has the distinct advantage of possessing the strongest network across the Middle East.
A platform for sustained commercial operation has been established over the past three years as part of a multi-phased turnaround programme. It has also provided a framework for a succession of innovative products and services including the unique Sky Chefs and Sky Nannies that form part of Gulf Air's 'smart airline, successful business' vision.
International recognition has been achieved as a result of the turnaround programme leading to numerous awards for the airline's innovative and high quality products and services: These include:
• Best Onboard Catering in First and Business Class (Skytrax World Airline Catering Awards 2005)
• Best designed in-flight magazine (American Creativity Awards,2005)
• Middle East Leading First Class Airline (World Travel Awards 2005)
• World's Leading Airport Lounge (World Travel Awards 2005)
• Middle East & North African Platinum Best Airline (MENA Travel Awards 2004
• Most Improved Airline (Skytrax Awards 2004)
• Middle East First Class Airline (Arabian Business Awards)
• Best new product launch for in-flight services (PAX international Readership Awards)
• Best First Class Onboard Food (Skytrax Food Category 2004)
• Best Business Class Check-in (Skytrax Check-in Category 2004)
• Middle East region's best airport restaurant for its restaurant in Bahrain International Airport lounge (PAX International Readership Awards 2005)
Official Airline and Sponsor of the Gulf Air Bahrain Grand Prix 2007
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