Successful case studies to be discussed at the only IT Service Management Conference in the Middle East

The conference is fully supported and endorsed by the IT Service Management Forum - itSMF, Gulf Chapter. The chairman of the itSMF - Gulf Abdullah Abonamah will be the keynote speaker addressing the conference to be held on 25 February - 1 March 2007 at the Metropolitan Hotel in Dubai.

The itSMF is the only internationally recognised and independent organisation dedicated to IT service management and at the conference it aims to bring together service management experts with a focus to provide an understanding for effectively resolving issues related to IT Service Management (ITSM) implementation in the region.

The conference brings together leading industry experts including Madeleine Townsend, Director of itSMF South Africa and Principal Consultant with Foster-Melliar, South Africa; Ahmad Almulla, Chief Information Officer with Dubai Aluminum Company limited (DUBAL), Jerry Allen, Programme Director with BT Global Services UK, Klaus Giesemann IT Head with Etihad Airways and many others.

The newly released IT service management standard ISO 20000, Service Oriented architecture (SOA), ITIL version3, corporate governance will be amongst the highlights of the event. Regional and international case studies from renowned organisations such as Cisco, Halifax Bank of Scotland, HCL Comnet Ltd, Zamil Industrial Investment Co will be discussed for the benefit of the delegates. The aforementioned organisations have been recognised specifically for their IT service management and strong IT strategy initiatives.

"We are thrilled to have the itSMF support this event," mentioned Swati Taneja, IIR Conference Manager. "Their status as an internationally recognised and independent organisation will add great value to the programme. They will provide Middle East delegates with valuable information on how they can raise standards and overcome the challenges they face in the industry."