Dow selects Xerox to streamline document management infrastructure

Dow's main challenge was to maintain and effectively utilize a multitude of print, copy, scan, and fax devices from a large variety of vendors. As a result of this setup, Dow was experiencing a whole array of problems including access to and availability of critical information on recent and older documents, as well as performance issues, contributing to spiralling costs. Dow wanted a solution that standardized the printing document management environment at their regional HQ office in the UAE and utilize advanced multifunction devices from one vendor to enhance the efficiency of business processes, and enable them to better meet customer demands whilst saving money.

The project from start to finish took less than a year with Xerox Emirates team successfully creating a streamlined multifunction print environment at Dow's offices in the UAE. The impact has almost been immediate, with Dow experiencing significant cost savings including a huge cut in the number of print devices needed on-site from 8,000 to 5,000. The Dow team in the UAE are also enjoying the benefits of more effective & productive communication capabilities, due to faster, more flexible digital processes and efficiencies linked directly to digital documents rather than shipping documents back and forth and facing the risk of delays involved with transportation.

"We called upon Xerox to streamline our document management capabilities as we felt that Xerox had the proven technology and expertise to transform our entire document lifecycle, delivering a dramatic improvement in productivity, reduced costs and a more efficient way of doing business with customers,"

said Ms. Rose Anwar, Regional IT Manager, IMEA region, The Dow Chemical Company. "Xerox demonstrated flexibility and a dedication to ensure that we met our objective, to integrate printing and imaging solutions enabling us to make better, more-informed and timely decisions."

"We worked closely with Dow to ensure that this project was a success and delivered on all their needs now and going into the future," said Andrew Hurt, GM, Xerox Emirates. "The final on-site document management solution includes advanced networked multi-function products, x7 Xerox WorkCentre™ Pro 123, x7 Phasers 4500 and a Phaser 8550, improving workflow and efficiency at Dow's regional HQ offices in the UAE."

"Given our breadth of products, experience and understanding of demanding IT environments, Xerox is able to deploy a balanced mix of equipment that can adapt to changing business needs," said Ben Gale, General Manager, Sales & Marketing, Xerox MEA. "This project with Dow in the UAE is the latest in a global roll-out of Xerox's leading workflow solutions for The Dow Chemical Company and underscores the effectiveness of Xerox's service to key global accounts."

The progress of this project was constantly monitored closely by Xerox Help Desk in the US. Xerox Emirates has a comprehensive support service in place - as part of the Full Service Maintenance Agreement - with Dow in the UAE to ensure that they experience a 24x7 effective document management environment.

The Dow Chemical Company has since sent a note to Xerox Corporation in the US thanking them for the excellent service demonstrated during this implementation in the UAE.