XEROX shows strong commitment to IT service management (ITSM) initiatives

To emphasize the value of implementing IT service management, Xerox is the IT solutions partner for IIR's upcoming 4th Middle East IT Service Management Conference from 25 February to 1 March 2007 at the Metropolitan Hotel, Dubai.

Tim Gould, Global Services Director, Middle East and Africa, Xerox Limited will be speaking at the only Service Management Conference bringing out that many companies both regionally as well as internationally are now outsourcing the office output environment and how this move is driving towards a more customer focused approach.

Other prominent IT companies such as HP, Axios Systems and ITpreneurs are also supporting the event.

The newly released IT service management standard ISO 20000, Service Oriented architecture (SOA), ITIL version3, corporate governance will be amongst the highlights of the event. Regional and international case studies from renowned organisations such as Cisco, Halifax Bank of Scotland, HCL Comnet Ltd, Zamil Industrial Investment Co will be discussed for the benefit of the delegates. The aforementioned organisations have been recognised specifically for their IT service management and strong IT strategy initiatives.

The conference is fully supported and endorsed by the IT Service Management Forum - itSMF, Gulf Chapter and brings together leading industry experts including A. Sivasubramanian, IT & Business Process Manager, Jacky's Group,UAE Ahmad Almulla, Chief Information Officer with Dubai Aluminum Company limited (DUBAL), Jerry Allen, Programme Director with BT Global Services UK, Janaki Chakravarthy, Senior Consultant with Infosys Technologies Limited, India.