New Senior Vice President for Emirates' Customer Affiars and Service Audit

Mostafa, previously Vice President of the department, succeeds Richard Ng who retires from the company.

Since joining Emirates in 1990, Mostafa has held a number of senior management positions, which include being posted as Emirates Manager in Oman and Egypt.

For the past eight years, Mostafa has been working for the Customer Affairs and Service Audit division at the airline's Dubai Headquarters, enabling him to add a wealth of experience and knowledge to his new position.

Customer Affairs, one half of the department, deals with customer feedback. Every feedback report is studied thoroughly, and product modifications are made if necessary to guarantee continuous improvement.

Service Audit measures the product and service delivery standards on ground and inflight via customer feedback, regular audits, and mystery passenger audits to ensure customer satisfaction is maintained at the highest level.

Mostafa noted:

"I am delighted and honoured to lead the Customer Affairs and Service Audit division. Emirates is on the threshold of one of the biggest growth graphs ever witnessed by any airline; adding every year on an average, five new gateways, 12 aircraft, and 2400 cabin crew. Such rapid expansion necessitates a strong audit programme to ensure the airline continues in its efforts to provide unsurpassed levels of customer service."

Mostafa holds a Bachelor degree from the Emirates University. He has sharpened his management skills by undertaking executive management and other training programmes at the London Business School and INSEAD, France.

Mostafa's appointment adds to the existing high levels of national representation in Emirates' senior cadre, currently at 35 percent.

The Dubai-based group which consists of the world's fastest growing international airline, Emirates, and the largest travel management services company in the U.A.E, Dnata, has successfully attracted over 500 high-calibre Emiratis in 2006, up 37 percent from the previous year.