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Sunday, November 29 - 2009

The Ritz-Carlton Hotel Company, L.L.C. introduces redesigned website

  • United Arab Emirates: Monday, March 12 - 2007 at 10:40
  • PRESS RELEASE

The Ritz-Carlton Hotel Company, L.L.C. debuts its totally redesigned web site www.ritzcarlton.com to include 15,000 pages of new information, complete with streamlined navigation tools and interactive design features.

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"With more than 16 million unique visits to our web site in 2006, we wanted to offer our customers around the world the most user-friendly and innovative technology available on the Internet," explained Mr. Declan Hurley, Regional Director of Sales & Marketing Europe & Middle East.

Among the special features of The Ritz-Carlton web site redesign is the addition of over 1,000 specially shot images to showcase the 61 Ritz-Carlton Hotels worldwide, as well as the 35 new properties opening from Dublin to Doha. Detailed photos of hotel facilities, from guestrooms to meeting rooms will be available to view for consumers, travel agents and meeting planners.

In recognition of the growing number of customers requesting information from international destinations, the web site will offer global sites in Mandarin-Chinese and Japanese and Arabic in the near future, beginning in late March 2007. Both China and Japan are nations where The Ritz-Carlton is expanding its presence with new locations in 2007.

"Offering our web site in foreign languages enables The Ritz-Carlton to strengthen brand awareness among consumers for the many new hotels we are opening in Asia and globally." Explained Declan.

In addition to comprehensive information on hotels and their facilities, a new corporate web site www.corporate.ritzcarlton.com for The Ritz-Carlton includes important updates on initiatives including The Community Footprints corporate philanthropy program, highlights from the award-winning Ritz-Carlton Magazine, and The Leadership Center, with testimonials from clients about the educational programs available for executive training. A Career Section will include video feeds of ladies and gentlemen who work for The Ritz-Carlton explaining what they do and the types of career opportunities available with the hotel company as it expands globally.

Clients who utilize handheld devices including cell phones, Blackberry devices and other PDAs will, for the first time, be able to access a Ritz-Carlton mobile-specific web site. This site allows for easy access to hotel and restaurant phone numbers, addresses, and directions.

As The Ritz-Carlton web site was redesigned, there was a strong emphasis on providing sophisticated content delivery. While the new site contains considerably more information and data, the user will be able to easily control the amount of detail needed by just clicking.

In response to extensive customer focus groups and research, the newly redesigned Ritz-Carlton web site also includes a Destination Information section with information on, and links to, weather, local time and temperature, cultural attractions, currency tables, public holidays, visa requirements and modes of transportation.
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Notes and media contacts

The Ritz-Carlton Hotel Company, L.L.C. currently operates 61 hotels in the Americas, Europe, the Middle East, Asia and Africa. Among the 33 new hotels currently under development are sites in Dublin, Tokyo, Lake Tahoe, and the Bahamas. The Ritz-Carlton is the only service company to have twice won the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service from the U.S. Department of Commerce.

For information or reservations call the toll free reservations number in Bahrain 800-00995, Egypt 02 510 0200, Istanbul 00800 4491 1137, Jordan 0800 22010, Kuwait 632 9988, Lebanon 800 432 5965, Qatar 0800 97115, Saudi Arabia 800 8971 435 or UAE 800 4789.

Contact: Hani Wassim The Ritz-Carlton, Dubai
Corporate Regional Director of Marketing Communication P.O.Box 26525
Tel: (971) 4 3994000
Fax: (971) 4 3994001

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