CBI launches state-of-the-art Customer Contact Centre

The new Contact Centre will offer more personal and efficient customer service and is greatly improved in terms of speed of dealing with customer issues, capability to handle more services, the use of the latest technologies and a larger number of Customer Care Representatives.

The new Contact Centre is reachable 24 hours of the day, 365 days a year, thereby offering customers the convenience of round-the-clock assistance.

CBI customers or anybody who wishes to know more about CBI's extensive range of financial services and products can use the new convenient helpline 800 224 (800 CBI), to access a Customer Service Representative. The well trained executives at the new Contact Centre, work to answer every call within 3 rings.

Speaking out about the launch, Mr. Mahdi Kilani, Head of Retail Banking Group at CBI, says:

'The new Contact Centre will ensure faster and more efficient dealing with customer issues, from offering information about our products to ensuring up-to-date account information dissemination and more. As a customer-oriented bank we are always looking to provide better service to those who use our products. This time, we have increased our capacity up to four times our existing status and we are using AVAYA - the latest in Call Centre technologies.'

Other initiatives to enhance customer convenience are in the pipeline, as part of the delivery channels division strategy at CBI Retail Banking Group. This includes the introduction and revamping of convenient services that will enable CBI customers to access their account information, 24/7 and from anywhere. These initiatives include internet banking and sms alerts, among others.

With CBI Link, CBI Customer Representatives will be on call anytime of the day or night to answer queries. The new CBI Contact Centre is more than capable of meeting the challenge and handling the load.