Middle Eastern call center positions predicted to increase by 30 per cent

Additional results of an in-depth call center and technical support industry study will also be previewed during the upcoming HDI-MEA Conference and Expo, which will showcase a range of call center, outsourcing and IT service management best practices at Cairo's Intercontinental City-Stars Hotel from May 26-31, 2007.

The increasing maturity of the Middle Eastern call center industry will provide many benefits, such as long term economic growth and technology transfer to the region in addition to creating many more employment opportunities.

"The Middle East is gaining international acclaim for its superior customer service, technological innovation and trend setting initiatives that encourage many large and multinational companies to open offices in the region. This corporate growth supports the development of the outsourcing industry as a large percentage of executives consider outsourcing to provide innovative, secure and cost effective measures to improve their business processes,"

said Moustafa Kadous, President and Chief Operating Officer, HDI-MEA.

"As a result, the call center and technical support sectors of the outsourcing industry represent a potential goldmine of employment opportunities as many new jobs will be created to support the outsourcing requirements of these large companies. Middle Eastern call centers, in particular, are gaining momentum as they offer key advantages such as multilingual staff, competitive labor costs, and relatively low taxes," Kadous added.

Under the theme 'gateway to new horizons', the six-day conference and exhibition, endorsed by the Information Technology Industry Development Agency (ITIDA) of Egypt and in association with Dubai Knowledge Village, will feature a cache of dignitaries, including Egypt's Minister of Communication and Information Technology, H.E. Dr Tarek Kamel and Egypt's Minister of State of Administrative Development, H.E. Dr Ahmed Darwish, who will present the opening keynote address.

The event, which also features international guest speakers discussing how best practices can be used to achieve corporate and strategic aims, is predicted to attract a large number of regional and international representatives from the outsourcing, technical support, and call center industries.