Altitude Software wins 'Call Centre Product of the Year' at the 2007 Network Computing Awards

This prize recognizes individuals and organizations at the forefront of the industry and gives industry wide recognition to the technology, tools, solutions and products in this rapidly evolving market.

Altitude uCI 7.5, the latest release of the proven contact center solution software that boasts fifteen years of outstanding results throughout 700-plus contact centers worldwide, was recognized by the voters has the best call centre product for 2007. This prize underlines Altitude uCI 7.5 has an enabler to contact centers that want to embrace change, profit from virtualization, increase productivity and grow proactive customer service practices.

"Receiving this prestigious award further validates Altitude's position as the leader in delivering platform-independent and natively integrated IP contact centre solutions,"

commented Riadh Boukhris, Altitude Software vice President Middle East & North Africa. "Altitude uCI continues to win in the MENA contact centre marketplace with proven tools and natively integrated features that support Arabic. This selection is a testament to the close partnership with our customers and our forward-thinking R&D team's dedication to contact centre solution excellence."

According to Richard Woollaston, General Manager for UK, Ireland & Nordic at Altitude Software, "Winning the Call Centre Product of the Year Award is a tremendous achievement for Altitude Software. We were up against some of the biggest and best names in the industry, and won. This is a major affirmation of our market leading product - Altitude uCI - which provides contact centres with new and flexible ways of running their businesses, rather than being locked in to proprietary, inflexible telephony architectures. I would like to thank all those who use the Altitude product for their votes."

Altitude uCI delivers outstanding results with the new suite release that strengthens contact center's ability to embrace industry-wide change

The Altitude uCI (Unified Customer Interaction™) suite has a ten year plus track record of outstanding results in contact centres worldwide, having won 25 plus Industry Awards for Innovation and Performance in the last few years. Altitude's new uCI 7.5 release includes a number of innovative features that strengthen the contact center's ability to embrace industry-wide change. Native IP supports distributed operations - including home-based and remote agents - streamlining IT investments and optimizing human resources. Altitude uCI 7.5 increases customer satisfaction via proactive customer service features and friendlier voice self-service applications. This latest release also provides managers with the tools to centrally design and implement flexible service-delivery models that profit from increased agent productivity.