Volvo Construction Equipment presented FAMCO with the award for "Excellent Customer Support Performance in 2006" at Volvo's recently held International Distributor Conference in Dubai. The award, also received by Famco in 2003 and in 2005, is in recognition of the accomplishment of various key performance indicators including the customer satisfaction index in service, parts and service retention and service absorption. The award for "Excellent Customer Support Performance in 2006" is also in recognition of the continuous investments that FAMCO makes in its business resources, including people, facilities and equipment.
"FAMCO's expertise and its approach to providing value added solutions to customers are the corner stone for its customer support," commented Arif Chishti, Divisional Manager for Construction Equipment at FAMCO, who received the award from Scott Hall, Senior Vice President Sales & Marketing Volvo Construction Equipment Group. Chishti commented "This achievement was possible due to the customer oriented focus of our workshop, parts and sales team, and a strong bond with Volvo Construction Equipment International."
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FAMCO wins Volvo Award
- United Arab Emirates: Tuesday, April 24 - 2007 at 09:20
- PRESS RELEASE
Al-Futtaim Auto and Machinery Company (FAMCO), the exclusive distributor for Volvo Trucks, Buses and Construction Equipment in the U.A.E., and a member of the Al-Futtaim Group, has been recognized by Volvo Construction Equipment for its outstanding performance in the area of customer support.
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About FAMCO:FAMCO (Al-Futtaim Auto & Machinery Company) supplies products and services to a diverse range of industries and commercial undertakings covering the transportation, construction, manufacturing, warehousing and marine sectors. FAMCO serves these industries with world-class brands including Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Ingersoll-Rand, Linde, Dexion, Yanmar, SDMO, Stanley Proto, Fenner, Bruynzeel, Global, Bott, System Edstrom, Stertil, Hart and Nassau.
FAMCO's operations cover the entire UAE, with bases in Dubai, Abu Dhabi and Al Ain and the company's development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.
FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. Evidence of this is that FAMCO is an ISO 9001:2000 (Quality Standard) and ISO 14001:2004 (Environment Standard) certified company.
In addition, FAMCO continues to receive performance awards from its principals; recently Volvo Trucks, Volvo Construction Equipment, Linde and Dexion have honoured the company with awards for outstanding sales and excellence in after-sales support.
For more details please contact:
Nawfal Al Jourani
Head of Corporate Communications
Al-Futtaim Group
Tel: 04 2282101
Fax: 04 2270994
Posted by Anne-Birte Stensgaard, Senior News EditorTuesday, April 24 - 2007 at 09:20 UAE local time (GMT+4)
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