RTA exchange views on best practices with Emaar

The visit to exchange views about best practices and applied policies, in developing relations with customers and partners and methods of improving relations and initiatives that can be followed in the customer service policy.

Farid Kurmastagi Director of Customer Service Centers said that this visit comes within the framework of the RTA strategy to develop its relations with strategic partners and exchange experiences on best practices and experiences in line with Dubai's position as a regional and international tourism and economic center.

He added "Organizing such visits is necessary to exchange views on the best practice in providing services to clients as RTA is keen to provide its best services in accordance with the highest standards of quality and to achieve customer satisfaction."

The RTA delegation included Hammad Bin Hamad, Manager of customer service branches centers, Ahlam Al Feel Director of the Main Centers, Hana Al-Marri Manager of the Communication Center, and Adel Abdulkadir from customer service.
The delegation was received by Natalie Bogdanova customer service manager at Emaar and attended by Rula Qasim ,Atif Ahmed, and Dima Al Mesri.