Altitude Software scoops 2007 CRM Excellence Award

Customer Interaction Solutions® has been the premier publication in the CRM, call center and teleservices industries since 1982.

"The CRM Excellence Award is another acknowledgement of Altitude's commitment to providing next-generation IP contact centre software solutions for organizations of all sizes with demanding and varying requirements," said Riadh Boukhris, Altitude Software vice President Middle East & North Africa. "Receiving this award is proof-positive of our ability in meeting the continually changing needs of the global contact centre marketplace, including the MENA region."

"The Altitude Voice Portal is a new, powerful voice platform that delivers a superior self-service experience, improves agent productivity and helps grow the contact centre's role as a high value-added operation", points out Miguel Lopes, Marketing and Product Management Vice President at Altitude Software. "We are delighted to have won this award after having demonstrated how this solution is having a positive impact on customer experience in a number of companies."

The Altitude Voice Portal is standards-based and includes connectors with best of breed Automatic Speech Recognition and Text-to-Speech (ASR/TTS) solutions. Programming can be done both with VXML or integrated Altitude Scripting Language and runs on top of SIP or CTI / ISDN links. It integrates innovative features that significantly decrease dialog design time and complexity. Altitude Voice Portal is part of Altitude's new uCI 7.5 release. The latest Altitude uCI version includes a number of innovative features that strengthen a contact centre's ability to embrace industry-wide change.

"Customer Interaction Solutions magazine implemented the CRM Excellence Awards seven years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. Altitude Software has demonstrated to the editors of Customer Interaction Solutions® that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions®.

The CRM Excellence Award winners for 2007 will be published in the May and June issues of Customer Interaction Solutions® magazine.