Automation to bring room service boost to hotels

Deploying such systems not only promises increased customer service, but can drive increased business from guests, according to a study conducted by Hotel Technology magazine.

"Automating common services such as ordering from the room service menu, requesting one more towel or pillow to even checking the weather saves the human staff for more 'critical' issues the hotel guests would encounter," said Ashley Murdoch, Manager Director, IRIS Software Solutions.

"Our solutions put in the customers hands a highly interactive, wireless device that looks after their requirements in their own language thus eliminating the possibility of miscommunications happening."

IRIS Software Solutions is taking part in The Hotel Show hosted in Dubai International Exhibition Centre between 3rd and 5th June 2007 and will launch the Personal Valet™ system for the first time in the Middle East at the show. "We believe the show is the ideal platform to launch the system into what must stand as the perfect market for our innovative product," said Murdoch.

The IRIS Personal Valet™ solution offers the customer flexibility and control by providing fast, easy access to information such as the hotel's food menus, local attractions, airport information, weather information, and a track of the guest's bill and costs. The solution also increases personalisation by recording customer preferences and requests and tracking the guest's habits and requirements. The system allows hotels to concentrate resources on providing exceptional service to meet exceptional needs by automating room service and housekeeping requests, so freeing up staff for smarter interactions with guests.

"So while hotels are driving down costs and using staff resources more efficiently, guests are enjoying better customized services by using the IRIS Personal Valet™ system. In simple words it is about more and better service for less money," added Murdoch.