IRIS setting out to raise customer service for hospitality sector

The new product, a wireless touch screen device, is set to revolutionise the in room service approach by offering a highly efficient and cost effective tool for hotels and a personalized high quality service for guests.

"We are glad to be participating in this vital show. So far, we are receiving positive feedback on our new product and are looking forward to more successful days of the event,"

said Ashley Murdoch, Manager Director IRIS Software Solutions.

"We considered this show to be the right platform to launch our product, and we're delighted at the reception that the Personal Valet system has had from hoteliers in the region."

Four years ago the management of IRIS Solution Software conducted a comprehensive research on the customer service sector in the hospitality industry. The outcome of this research assured the need of a solution that would give guests more flexibility and control over their stay, at the same time would add a new competitive edge for the ever growing hospitality sector.

Personal Valet ™ system provides 'self-service' features to hotel guests in the language of their choice thus preventing inconveniences that happen between customers and hotels staffs due to miscommunication factor. This is an interesting new concept and an area of guest services that several IT vendors are looking at worldwide, however IRIS has both the hand-held state of the art devices with personalisation features for hotel guests and the back-office solution to make the solution complete.

"The hotel experience should be one where from the moment customers walk through the door, their every need is met and anticipated. The Personal Valet™ system guarantees that the guests' requirements are met effortlessly and with a simple touch of a screen," added Murdoch.