Omantel achieves great success in quality indicators for 2006

As per quality indicators for 12-months average, Omantel has applied the highest quality standards in accordance with the policy of disclosure and transparency. Omantel has also lived up to the highest standards of accuracy and commitment to international criteria.

Breakdown indicator
Omantel has also realized an average of 89% in the breakdown indicator for every 100 lines per year. It has thus exceeded the quality requirement of 14%. This in itself is an important achievement that reflects the high quality services provided by Omantel to its subscribers.

Oman Telecommunications Company has realized an average of 89% in the indicator of breakdowns that should be cleared within 24 hours. This is a very high rate as per the quality requirement percentage of over 90%. Omantel has also achieved great headway in the rate of failed local and long distance calls indicator as it realized an average of 1% while the quality requirement is less than 3%. This also is a clear proof of Omantel's ability to realize high rate in the average successful local and long distance calls.

As for the indicator of rate of applications for local lines in the service areas, which were executed within 10 days, Omantel has achieved a rate of 90.63%. This success shows the immense efforts exerted by the company in this respect as the quality requirement as per the license is more than 86%. Omantel has far exceeded this percentage thanks to its unique performance.

Public phones
Omantel has also realized huge success in the indicator of the percentage of public phones. It has achieved a percentage of 99.4% in this indicator. This is one of the best rates all over the world as quality requirement percentage is more than 96%.

As for customer satisfaction, which constitutes an important element in the Omantel's policy, bill complaints per 1000 indicator showed that Omantel has achieved a rate of 0.47% which is higher than the quality requirement of 0.6%. This in turn shows how Omantel's subscribers are happy with the company's efforts to provide best service to them. It also shows that Omantel puts its subscribers on top of its priorities in telecom services.

Billing complaints
Regarding the indicator of the rate of billing complaints that are solved within 20 working days, Omantel has achieved a rate of 100%, while quality requirement is not more than 96%. Again, this is a clear proof of the high quality services provided by Omantel.

In order to solve all billing problems and complaints, Omantel has introduced electronic payment of telephone and Internet bills in cooperation with banks, besides direct bill payment at Omantel counters that are available all over the Sultanate. It has also made certain arrangements with some companies for the provision of such service.

These achievements in quality indicators are a clear embodiment of the huge efforts exerted by Omantel to provide unique services to its subscribers and customers and to win the satisfaction. Figures and statistics also show the amount of the efforts of the company's staff to enhance the working environment in the telecom sector, which is now witnessing tough competition with the implementation of the privatization policy.

Furthermore, Omantel records one of the highest rates of Omanization in the Sultanate. Its staff is more than 93% Omanis. This is another area of success of Omantel in the service of the Sultanate.

Omantel has recently won several local and international awards and recognitions for its services and distinguished projects, besides its high annual profits, which reflect the excellent performance of the company.