HP helps telecom operators reduce risk with integrated fraud and credit management solutions

Notes and media contacts

HP Fraud Management System
HP FMS 10.0, is an open-architecture, scalable, highly-reliable solution that provides operators with the flexibility and speed they need to identify, investigate and respond to all types of fraudulent behavior from all kinds of services, including voice and data, wireless, and wired.

Major features and benefits of this latest release build on HP FMS's strong record and include:
• Greater precision in fraud detection through user-defined Key Risk Indicators (KRI's) with threshold alarming and extended patterns
• Enhanced case management with improved case escalation, notification and management and advanced reporting based on Business Objects XI
• Advanced security and audit capabilities to guard against internal mistakes and intentional misconduct.

HP Credit Management System
HP CMS 1.0 is a response to service providers' need for an effective and truly convergent approach to customer profiling and credit risk scoring and management. Similar to HP FMS, HP CMS covers the breadth of operators' services from wireline and wireless to IPTV, VoIP and other content-based offerings. Features and benefits include:
• Continuous detection and assessment of subscribers' usage (e.g., events from switches) and non-usage (e.g., payments, deposits), triggering alarms
• Credit management capabilities extended to include dynamic credit limit management, credit classification, 'balance due' management including late payment notification
• Credit risk scoring based on demographic information, usage behavior and, if desired, other sources such as internal systems or external credit score rating companies.
As with all HP ERM solutions, HP FMS and HP CMS use a full-fledged data feed layer embedding the HP mediation solution, HP Internet Usage Manager (HP IUM). This layer translates raw data inputs into normalized events for analysis, allowing for easy integration, as new service offerings are introduced. HP ERM can also receive data directly from an existing mediation system.
HP FMS and HP CMS run on HP Integrity and HP PA-RISC servers that use the HP-UX operating system and on AMD with the Red Hat Linux operating system They leverage the Oracle 10G database, SPSS Clementine V10, and Business Objects XI.
HP offers consulting services to assist operators in evaluating, planning, designing, deploying and supporting fraud and credit management programs. Extensive training services are also available.

More information on HP ERM, FMS and CMS is available at www.hp.com/go/revenueassurance .
1. Communications Fraud Control Association, March, 2007

About HP
HP focuses on simplifying technology experiences for all of its customers - from individual consumers to the largest businesses. With a portfolio that spans printing, personal computing, software, services and IT infrastructure, HP is among the world's largest IT companies, with revenue totaling $97.1 billion for the four fiscal quarters ended April 30, 2007. More information about HP (NYSE: HPQ) is available at www.hp.com.

About HP Middle East
HP is the largest technology and solutions provider in the Middle East with 670 employees and subsidiaries in Dubai, Abu Dhabi, Riyadh, Khobar, Cairo, Ramallah, Oman and 2 service Joint Ventures in Kuwait and Bahrain servicing the GCC, Egypt and the Levant. HP has been present in the Middle East since 1968 and opened its first regional office in 1994. HP Middle East is the market leader for enterprise, small and medium business and consumer technology products and offers a large portfolio of solutions and services in various business domains.

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