Intertec Systems organizes seminar on IT service management

The seminar will be held on July 2, 2007 at the Le Meridien Hotel, Dubai and will feature Information Technology Infrastructure Library (ITIL) experts and users of FrontRange solutions amongst speakers. The seminar is free of cost but requires pre-registration.

Dubai-headquartered Intertec Systems is a leading IT solutions provider with customers across the GCC and India.

The US-based FrontRange Solutions is an established global market leader in IT Service Management, CRM, and Voice applications.

Commenting on the seminar, Mr. Sameer Makhija, Product Manager, Intertec Systems said:

"Service Management has moved from simply maintaining system stability to aligning people and IT with the delivery of business value. The Service Desk solution is now becoming an integral part of IT applications as organisations are aware of the value which is realised through such solutions. ITIL training options would also be showcased at the event."

The Quality Assurance Institute (QAI), a leading ITIL consulting organisation, will showcase its ITIL training options.

Mr. Kamal Sharma, Country Manager, Frontrange said: "Since its inception, FrontRange has focused on solutions tailored specifically to the mid-market, and today it is the undisputed leader with more than one million users and a marquee client list. This seminar is the best opportunity to understand and interact with the industry experts on the subject."

FrontRange ITSM's comprehensive service and lifecycle products improve service levels and productivity, deliver best practices and standardization, and align IT to the delivery of business value. All FrontRange ITSM modules share a common architectural platform, including reporting engine, business processing engine, data structure and integration platform, allowing customers to plug and play across disciplines and efficiently share technical capabilities.

The common platform approach reduces the complexity of the customer's IT infrastructure, lowers total cost of ownership (TCO), and streamlines business processes. The standards-based approach allows easy integration with similarly standard third party components, protecting your current investment in these components.