Customer Interaction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982.
Altitude IP Contact Center is a native IP solution that streamlines IT investments and optimizes human resources, providing businesses with a SIP-based multimedia contact center solution and a wealth of advanced features, including unified desktops, routing, reporting, dialing, voice portal, management and open integration via Web services and/or Altitude connectors.
"Altitude Software has always prided itself on enabling IP-enabled next-generation customer service for its customers," said Riadh Boukhris, Altitude Software vice President Middle East and North Africa. "This award is another proof of the recognition our solutions get, specifically in the Middle East and North Africa market, and the quick ROI they provide."
"We continue to enhance our IP contact center offering through a next-generation IP solution allowing Contact Centers to unleash their potential and embrace the future" said Miguel Lopes Product Management Vice President at Altitude Software. "Altitude IP Contact Center enables contact centers to face change, profit from virtualization, increase productivity and grow proactive customer service practices through a number of deployment options, such as 'on-demand' contact centers, home or remote agent, centrally managed multiple sites or on-customer premises."
The 2007 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.
"TMC is proud to recognize Altitude Software with an IP Contact Center Technology Pioneer Award. Altitude Software has proven to the editors of Customer Interaction Solutions that its solution Altitude IP Contact Center has been designed with the needs of the contact center market in mind and the potential of IP behind it," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "Technology is the key to the success of any call center. This award was created as a way to acknowledge those who brought groundbreaking technologies to market while providing high quality and superior applications."
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Altitude Software receives IP Contact Center Technology Pioneer Award
- United Arab Emirates: Sunday, July 15 - 2007 at 12:27
- PRESS RELEASE
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Altitude Software, a leading independent contact center solutions vendor, announced today that Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine (www.cismag.com) has named the Altitude IP Contact Center solution as a recipient of a 2007 IP Contact Center Technology Pioneer Award.
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Posted by Anne-Birte Stensgaard, Senior News EditorSunday, July 15 - 2007 at 12:27 UAE local time (GMT+4)
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About Altitude Software
Altitude Software is a leading independent contact center vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multisite organizations.
Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact center. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies. Altitude Software serves around 700 customers of all sizes (with more than 170.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 14 Offices in four continents.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. Customer Interaction Solutions has helped these industries germinate, grow, mature and prosper. TMC, the magazine's publisher, and is proud to publish the leading publication that has helped these industries, which have a positive impact on the world economy, continue to thrive. Hailed by the Wall Street Journal as "the Bible of the Industry", Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions, INTERNET TELEPHONY magazine, Unified Communications and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 4,000 most visited Web sites in the world by alexa.com*, TMCnet serves two million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
For more information about TMC, visit www.tmcnet.com.
TMC Contact:
Jan Pierret
203-852-6800, ext. 228
Altitude Software MENA:
R. Mohammed;
Phone: +971 4 391 8880;
Dubai Internet City, UAE.
Altitude Software is a leading independent contact center vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multisite organizations.
Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact center. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies. Altitude Software serves around 700 customers of all sizes (with more than 170.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 14 Offices in four continents.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. Customer Interaction Solutions has helped these industries germinate, grow, mature and prosper. TMC, the magazine's publisher, and is proud to publish the leading publication that has helped these industries, which have a positive impact on the world economy, continue to thrive. Hailed by the Wall Street Journal as "the Bible of the Industry", Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions, INTERNET TELEPHONY magazine, Unified Communications and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 4,000 most visited Web sites in the world by alexa.com*, TMCnet serves two million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
For more information about TMC, visit www.tmcnet.com.
TMC Contact:
Jan Pierret
203-852-6800, ext. 228
Altitude Software MENA:
R. Mohammed;
Phone: +971 4 391 8880;
Dubai Internet City, UAE.
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