Dubai Islamic Bank launches Customer Service Centre for trade-based customers

The centre, which is based at DIB's Trade Operations Department in Al Shola branch, will provide tailor-made solutions for customer's trade transactions.

The announcement was made during a two-day workshop, held at Le-Meridien Hotel in Dubai on June 29 and June 30 for staff and customers. The workshops were in line with DIB's decision to be fully geared-up for changes in the Uniform Customs and Practice 600 (UCP 600), which are rules used by bankers and companies in over 175 countries to facilitate international trade.

Mohammed Nasr Ullah, Group Head of Operations, DIB, said: "We believe that such workshops not only help in developing a clear understanding of the complex issues involved in special trade transactions, but also provide an orientation on international set of rules issued by the ICC that helps in avoiding dispute situations, which can result in delays or losses to trading parties in completing trade transactions."

He further added that the workshops were "a good opportunity for DIB to showcase to customers the strides that the DIB is making in improving customer service through the introduction of cutting edge technology, new products and services and training for DIB staff, so that we together grow in the market place."

The trade operations department's two-day workshop covered the changes to standard banking rules and practices. The workshops were conducted by Mr. Vincent O'Brien, First Director of the Electronic Business School of Ireland and a member of the International Chamber of Commerce (ICC) Banking Commission.

O'Brien stressed that the new rules bring a lot of benefits to the international trading community through simplicity & addressing the long standing issues with the previous set of International trade rules. He pointed out that UCP 600 will help reduce discrepancies, increase security of payment and improve understanding between the trading partners.

A highly experienced practitioner of International Trade Finance, O'Brien has delivered trade finance technical assistance and training in over 50 countries worldwide. He is also the lead content writer for UpSkills600, the only Certified Online Training in Documentary Credits and UCP 600.