Dubai's premier property developer selects Infor for asset management

The Infor solution will track maintenance service requests for a property development and management portfolio worth in excess of $30 billion. Nakheel is creating some of the world's most ambitious projects, including The Palm Trilogy, the world's three largest man-made islands. Infor will provide a system to control, automate and measure the performance of all of Nakheel's enterprise assets and those it manages on behalf of third parties.

Infor EAM will enable more than 5,000 Nakheel users to track and record service requests from customers. Nakheel needs to ensure its assets at its developments and those it manages on behalf of third parties, ranging from bridges to air conditioning systems, are serviced quickly. To do this, Infor EAM will integrate with Nakheel's call centre, CRM, and contractor and building management systems to provide the company with a holistic view of its assets (both owned and those managed on behalf of third parties) and maintenance processes.

Through an online portal, Infor EAM will also provide Nakheel's customers with the ability to check the status of work requests and scheduled maintenance. Nakheel will also be able to streamline and escalate service requests through workflow and provide management reports based on compliance and service level agreements (SLAs). In addition, Nakheel will have a complete register of owned and managed assets with details on individual suppliers and the specification of spares.

Nakheel selected Infor because it supported the organisation's vision to provide a fully integrated EAM system that would ensure all service requests met time and quality requirements. Infor demonstrated strong technical expertise in leading complex projects and will partner with Intertec Systems, its Dubai-based partner.

Bernie Devine, Senior Manager, IT and Operations, Nakheel Asset Management, said, 'Infor EAM was up against some tough competition but it stole the show for its expertise and business-specific software solution. Our challenge is to manage millions of assets, that is, both Nakheel's and third parties' assets, across a number of master planned communities and ensure that these meet customer service agreements. We chose Infor EAM because the solution provides rich functionality and the ability to support our operations and growth.'

Claude-Henri Weiller, Infor Channel Manager EMEA for Infor Enterprise Asset Management, said:

'Our ability to provide a completely integrated system was a major factor in securing this contract. Infor's business-specific solutions enrich and extend the operations of companies like Nakheel. Infor EAM provides organisations with the ability to proactively manage and streamline service requests. It will free up resources for Nakheel and enable it to extend its property development and management portfolio without worrying about falling customer service levels.'

Infor EAM enables customers like Nakheel to maintain, manage, and improve the performance of their capital asset infrastructure, such as manufacturing equipment, fleet, and facilities, by combining asset management functionality and advanced reporting with advanced analytics to deliver a powerful platform for optimising enterprise asset performance. Infor's EAM solutions go beyond traditional management of assets providing information that helps identify key trends and anomalies, forecast performance issues, and helps to make forward-looking decisions to take action.