The express delivery giant's unmatched global transportation network, spanning more than 220 countries and territories, made the dispatch of the Skywards' information packs and gift items simple.
"FedEx has been managing the transportation of Skywards' premium member gifts for the past six years. We have a dedicated team of couriers and service agents who were located within Emirates facility during the peak shipping period to ensure that the 45,000 shipments were processed accurately and on time," said Hamdi Osman, senior vice president, FedEx Express Middle East, Indian Subcontinent and Africa.
The Skywards programme allows members to earn Skywards Miles that can be redeemed for a wide range of rewards. Members receive gifts and updated information brochures outlining promotions, members' current mileage status, and programme details for the rest of the year.
"Our Skywards Gold and Silver members are frequent travellers who expect superior service in all of their interactions with the Skywards Program," said Brian Labelle, vice president, Skywards. "By selecting FedEx, we ensure that all of our members receive their information packs and gifts on time, no matter where in the world they are located."
A key to the success of the peak shipping period is Skyward's use of FedEx Ship ManagerŪ. This automated shipping solution allows for the import of large external address databases which can then be easily transferred to FedEx shipping documents. This software is available to all FedEx customers, whether they ship just 1 shipment a year or up to 10,000 per day.
"We have an excellent relationship with Emirates Airlines and we are proud to offer all of our customers an outstanding experience every time they choose FedEx," Osman said.
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FedEx delivers to more than 45,000 Emirates Skywards members
- United Arab Emirates: Monday, August 27 - 2007 at 10:48
- PRESS RELEASE
FedEx Express, the world's largest express transportation company, recently transported more than 45,000 shipments across the world to members of Skywards, Emirates Airlines' award-winning Customer Loyalty programme.
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Contact:Maha Shoukri
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Tel: (9714) 2226667
Fax: (9714) 2226566
About FedEx Express
FedEx Express is the world's largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, by a definite time and date with a money-back guarantee.
About Skywards
Skywards, the frequent flyer programme of Emirates and SriLankan, offers three tiers of membership - Blue, Silver and Gold - with each membership tier providing exclusive privileges. Gold and Silver members are entitled to wait-list priority for all classes of travel, priority check-in and airport lounge access. Members earn Skywards Miles, one Skywards Mile for every mile they fly on Emirates, Sri Lankan or partner airlines, or when they use the programme's designated hotels, car rentals, financial, leisure and lifestyle partners. Skywards Miles can be redeemed for an amazing range of rewards, including free tickets on Emirates or SriLankan and other Skywards partner airlines, flights upgrades, hotel accommodation, excursions, and exclusive shopping.
Skywards was launched in 2000. In just seven years, worldwide membership of the award-winning loyalty programme, which is currently available in over 200 countries, has topped 2 million.
Skywards has consistently demonstrated success in award recognition. In 2006 the programme was named Best Loyalty Program by Middle East Traveler Magazine. Over the last three years, the programme has also secured top honours at the annual Freddies Awards, the 'Oscars' of customer loyalty programmes. This year, Skywards won a "Freddie" for Best Reward Promotion, Asia-Pacific. In previous years, Skywards has also received Freddies for Best Member Communications, Best Customer Service, Best Award Redemption, Best Web Site (twice) and has twice secured the coveted title of Programme of the Year.
Posted by Lara Lynn Golden, News EditorMonday, August 27 - 2007 at 10:48 UAE local time (GMT+4)
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This article was updated on Tue Sep 04 2007.
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