"There is increasing demand for Red Hat's open source solutions in the Middle East," said David Allinson, general manager at Opennet.
"We are pleased to be extending our agreement with Red Hat, making Opennet the first point of contact for Red Hat support for all customers. We'll be adding regional support services to meet this demand and appreciate our ability to work with Red Hat to quickly provide support services in local languages. Red Hat provides proven, high-quality open source solutions and the addition of local language support makes the Red Hat products even more accessible."
Opennet will officially introduce Red Hat support services into the Middle East beginning in December 2007. Support will be provided in the Middle East and North Africa including the Kingdom of Saudi Arabia (KSA), Jordan, Lebanon, Oman, UAE, Qatar, Bahrain, Kuwait, Iraq, Libya, Yemen and Egypt and will be offered in select local languages including Arabic, English and French.
Support will be available via local telephone numbers in each country. Calls for technical support logged to Red Hat will be directed by Red Hat's system to the Opennet Certified Support Team for processing in local languages and at local times, and will then be escalated to Red Hat for upper-level support. Customers will also have the option to purchase on-site delivery of services from Opennet Certified Engineers or Red Hat consultants.
"Linux and open source software adoption is accelerating in developing markets such as the Middle East and local-language support is vital," said Werner Knoblich, vice president and general manager of EMEA at Red Hat. "Our expertise in Linux support, combined with Opennet local language support, ensures that customers will have access to the Red Hat Certified Support Centre, enabling them to migrate solutions to Red Hat and JBoss solutions faster."
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Posted by Anne-Birte Stensgaard, Senior News Editor
