Solidarity launches Motor Claims call centre

The Centre aims, through its toll free number, to provide information and answer clients' queries related to their motor claims aiming to facilitate speedy settlement of claims.

Solidarity General Takaful division has introduced a continual training and development program to the call centre crew that includes measurable evaluation procedures with correction action mechanisms. Twenty four authorised agents will be ready to provide support to more than 150 calls from SolidMotor Takaful policyholders through out 24 hours on daily bases. This will enable Solidarity to provide quality service in a consistent manner to all its motor takaful clients.

On this occasion, Mr. Sameer Ebrahim Al Wazzan, Solidarity's CEO, commented saying:

"Solidarity's continual efforts to further provide the highest standards of customer services is represented again by launching the motor claim toll free number. We reaffirm our commitment towards Solidarity motor policyholders and we will strive to continually offer competitive and comprehensive Takaful solutions."

Mr. Gautam Datta, GM of Solidarity - General Takaful Division, highlighted the importance of using modern technology to provide high quality service to its policyholders at a competitive cost. He commented saying: "We, at Solidarity, focus on the need of our customers. Our trained crew will be able to serve our customers twenty four hours a day, seven days a week on toll-free motor claim line (80001910)".

Solidarity Motor Takaful product provides recovery against accidental loss or damage to vehicles and/or legal liability arising out of third party personal injury or property damage under Comprehensive or Third party Takaful Policy. In addition, Solidarity provides other safety and protection products including Property, Marine Employee Benefits (Medical) and other corporate/ business related protection products such as Engineering, Liability, Director & Offices and others.