Altitude Software scoops two prestigious contact centre awards in EMEA

Voted for by customers, Altitude Software solutions were awarded the "Best in Class Customer Service for Multi-Channel Contact Center Solutions in EMEA", and the "Best in Class Customer Service for Outbound Product in EMEA" Awards.

"Altitude Software has always prided itself on providing robust and innovative IP contact centre solutions for its customers," said Riadh Boukhris, Altitude Software vice President Middle East and North Africa. "This is the third time in succession we have won this award and I am confident that we will continue to reach such high levels of service in the future, specifically in the fast-growing Middle East and North Africa region."

The 5th Annual Members' Choice Awards showcases the best industry vendors as voted for by their customers. There are no judges except the end users and the winners are those who can clearly demonstrate satisfied clients. As a Best in Class Customer Service winner, Altitude Software achieved top marks in the awards program beating stiff competition to win Best In EMEA in two important categories.

"Customer satisfaction is the cornerstone of our business. We partner with customers and act on their requests in order to best serve their needs." stated Gastão Taveira, Altitude Software CEO. "Because we have won with the votes of satisfied customers, we are very honoured to win an award such as this for the third year in a row. This type of recognition rewards our 100% customer focused strategy of developing a true partnership with all our clients, providing them the best service and solutions for Contact Centers".

Raj Wadhwani, President of ContactCenterWorld.com added, "This is the 5th year we have worked with the industry to recognize the very best vendors. There are too many awards given out that have no substance - the Members' Choice Awards is based entirely on customer feedback and satisfaction and those companies who win are the ones the industry should support. We are proud to recognize Altitude Software for their top award as Best In Class Customer Service".

Best in Class Customer Service for Outbound Product

Altitude vBox is a contact center optimized soft switch running on standard hardware and based on Asterisk, which enables customers to reap the benefits of world-class software functionality at a modest cost. Fully scalable, the solution can start with just a few seats and grow to meet the organizations specific needs, enhancing both features and functionalities along the way.

Altitude's new uCI 7.5 release includes a number of innovative features that strengthen the contact center's ability to embrace industry-wide change. Native IP supports distributed operations - including home-based and remote agents - streamlining IT investments and optimizing human resources. Altitude uCI 7.5 increases customer satisfaction via proactive customer service features and friendlier voice self-service applications. This latest release also provides managers with the tools to centrally design and implement flexible service-delivery models that profit from increased agent productivity.