Mobily launches first video mail service in KSA

The new service provides users with the opportunity to answer video calls at a later time, when they are unable to answer the phone either because they are too busy to away from the phone, or when they don't have access to 3.5G-capable handsets.

Mobily said in a statement that the service does not require users to use any specific settings. Users can simply use straightforward ways to utilise the service at a competitive monthly fee.

Other features of video mail are that as many as five welcome messages can be recorded, and up to 25 video messages can be stored. There is a new message notification feature, as well as the ability to send free video messages, and a roaming service.

Mobily added that users can record their own welcome messages, which will be seen by callers. All they have to do is dial 1420 and follow the instructions to record their own welcome message. The service also provides a measure of privacy and security through a four-digit PIN number that users activate when they use the service for the first time.

The video mail service allows users to divert video calls according to their needs. They can choose to divert all video calls, or only when the line is busy, or when they are out of coverage, or when they do not wish to answer, or when they are not available.

Users can choose any of several ways to activate the service at their own convenience. They can send the words "video mail" via SMS to 1100, or they can use IVR by calling 1100 and select "activate video mail." They can also use their mobile phones to access the Mobily menu and send #1100*, then select "New from Mobily, then "Video mail" then "activate."

Internet users can activate the service through Mobily's web site. They can log on to the "my services" page and follow the instructions to activate the service.

Finally, users can simply call 1100 and ask the customer service representative to activate the service for them.

To view recorded messages, users should call 1420 and follow the instructions. They can also listen to voice only, or they can listen to recorded messages using any other phone by calling +966560101420, in which case they have to punch in the 10-digit mobile number or their four-digit PIN number.

All mobile users can use the service by transferring their numbers from the other mobile service provider to Mobily's network by using the "my number" service the company had been operating for a long time now. This is an easy procedure, after which users can immediately utilize all of Mobily's services without having to change numbers or check with the other provider. All they have to do is visit one of the 23 Mobily main centers in major cities. Mobily's employees with fill the required forms and finalize all the switching procedures.