A ceremony was organized recently in NBAD headquarter to mark the event, which was attended by General Managers, Divisional Heads and staff members. In his message on the event, Mr. Saif Ali Al Shehi, SGM, Domestic Banking Division congratulated the staff of PPPD & BE on the achievement, "NBAD has won numerous excellence awards such as Sheikh Khalifa Excellence Award and Dubai Quality Award and the pursuit of ISO 9000 certification by our bank departments is part of our plan for continuous improvement."
In his key note address, Mr. Basem Obaid, General Manager, ME & Africa, Lloyds Register Quality Assurance congratulated the departments on the achievement. Obaid enlightened the distinguished gathering on the road ahead and benefits of the ISO 9000 standard for the banking sector.
Mr. Anand Lobo, Manager-Business Excellence said, "The journey to excellence does not end with winning an award or certificate. NBAD has a long term commitment to continual improvement of all aspects of its services, systems and people. We constantly benchmark our performance with local, regional and global competitors. Improvement can only be achieved through a continuous process of assessment, measurement, and review. ISO 9000 provides an ideal approach for this."
The ISO certificates were presented by Mr. Basem Obaid, General Manager, ME & Africa, Lloyds Register Quality Assurance to Mr. Anand Lobo, Manager-Business Excellence and Ms. Vian Fawzi, Asst. Manager- Policies, Procedures and Processes Department in a well -attended ceremony.
In the vote of thanks presented on the occasion, Ms. Vian Fawzi, Asst.Manager- Policies, Procedures and Processes Department, presented the vote of thanks. She thanked the staff of PPPD and BE for their dedication and professionalism, the Chief Executive for assigning a high priority to quality and business excellence initiatives, and the Head of Policies & Business Excellence for his vision and leadership. She also thanked all the guests, and said: "Achieving ISO certification was part of our plan for continuous improvement and we are confident that it will enable us to better support our internal customers."
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NBAD's two departments earn ISO 9001 Certification
- United Arab Emirates: Wednesday, October 17 - 2007 at 09:49
- PRESS RELEASE
National Bank of Abu Dhabi's (NBAD) Business Excellence and Policies, Procedures and Processes departments have been awarded ISO 9001 certification by Lloyds Register Quality Assurance, one of the world's leading accreditation bodies.
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About NBADThe National Bank of Abu Dhabi (NBAD), UAE largest bank by assets, incorporated in 1968.
NBAD has a network of 74 branches in the UAE in addition to Cash offices that are spread out at remote locations to provide banking services to customers stationed at offshore oil operations and in desert locations as well as other government organizations. NBAD also has three Shift offices inside the security areas of the Abu Dhabi International Airport providing currency & traveler's cheques exchange services.
The branch network is widened further with 184 ATMs through which customers perform a variety of transactions.
Besides brick & mortar branches, NBAD provides 24 hour internet banking accessibility through NbadOnline and NbadDirect, as well as account access and personalized customer support through the 24-hour Call Centre.
NBAD's overseas network stretches from Oman and Bahrain in the G.C.C., Egypt and Sudan in Africa, London, Paris, and Geneva in Europe to Washington D.C. in the U.S.A.
The bank provides its customer with a wide variety of financial services targeted at all segments of the retail and corporate market in addition to Fund Management, Brokerage, Leasing, Property Management businesses and Private Banking.
NBAD reported net profits of Dhs1,185m for the first half of 2007, 5% above the 1st half of 2006. Annualized earnings per share were Dhs1.49 up from Dhs1.42 (restated) in the comparable period of 2006. The return on equity was 25.4%, in line with the Bank's medium term strategic plan.
For the second quarter, net profits at Dhs584m were up 16% on the corresponding quarter of 2006.
Total assets reached Dhs124bn at the end of the first half of 2007, up 53% on the same period in 2006, with customer deposits up 53% and loans up 29%. Capital resources, including the Dhs2.5bn of subordinated convertible notes, reached Dhs12.1bn, up 17% from the corresponding period in 2006.
NBAD is rated senior long term/short term A+/A-1 by Standard and Poor's, Aa3/P1 by Moodys and AA-/F1+ by Fitch giving one of the strongest combined rating of any Middle Eastern financial institution.
NBAD is an award winning leader in the UAE and GCC financial services industry. Awards won by the bank include 'Best Bank in UAE' from Euromoney and Banker publications, 'Human Resources Development Award' from the Emirates Institute for Banking & Financial Studies, the 'Middle East e-Banking Country Award', the 'Outstanding use of IT in Financial Services Award, and excellence award for 'Best use of Technology' from Banker Middle East.
For Media enquires please contact:
Ehab Khairi
Media & PR Manager
National Bank of Abu Dhabi
Tel: +97126111190
Mobile: +971507915855
Posted by Medilyn Manibo, Assistant News EditorWednesday, October 17 - 2007 at 09:49 UAE local time (GMT+4)
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