Empost gets ISO 9001:2000 for Quality Management Systems

The coveted certification presents Empost with an opportunity to increase value to their activities and upgrade performance continually by placing greater emphasis on integrating quality management systems into the organisation's processes.

H.E. Sultan Saeed Al Mansouri, UAE Minister for Public Sector Development and Chairman of Emirates Post, said:

"Using quality management systems to raise productivity and customer satisfaction holds the key to success in all modern businesses. By earning the ISO 9001:2000 certification, Empost has demonstrated that its quality systems are in top order, and this will enable it to compete successfully in today's highly competitive market."

Mr. Sultan Al Midfa, CEO of Empost, commented, "Empost has been able to raise the bar on service delivery as well diversify the product offering. We are constantly striving to devise ways to enhance customer satisfaction. The ISO 9001:2000 endorses our quality-driven approach to business development."

"We believe adoption of QMS standards is an investment that pays rich dividends in the long run, because pursuit of quality changes the entire culture of an organisation. The ISO 9001:2000 certificate will spur us to match our standards with global benchmarks, as we compete with international players in a fiercely competitive environment," added Mr. Al Midfa.
The ISO certification comes at a time when Empost is poised for further expansion, including in the field of cargo and logistics and new international markets.

Among the benefits the ISO 9001:2000 will bring to Empost are a link between quality management systems and organizational processes and a mature progression towards organizational performance through use of quality management principles, adoption of a "process approach", emphasis on the role of top management, monitoring of information on customer satisfaction and measurement of QMS processes and product.

Empost provides value-added services in the fields of courier, mail delivery from P.O. Box to home or office, visa collection services, direct mail marketing, mailroom management for the banking and finance sector and cargo and logistics.