AXA Insurance Gulf launches AXA Valet

Earlier, an insurance claim involved the customer visiting AXA's office, arranging for a replacement car and constantly checking with the garage on the vehicle status. Now, with AXA's Valet service all they need to do is make a call.

AXA Valet now works in conjunction with the service AXA recently launched whereby the customer can open a claim over the phone and no longer needs to visit the AXA office in person. With this new process, once the customer calls, AXA acknowledges and opens the claim, and assigns a garage. At that time the customer can opt for the new 'AXA Valet' service. This is a simple valet service whereby AXA will meet the customer at the requested time and location and collect all the necessary documents such as police report, driver's license and registration and take pictures of the damage. AXA will hand over a rental car to the customer for the price of Dhs65 per day and take their damaged car to the workshop. Once their car is repaired the customer can either collect his car himself while leaving the rented car at the garage or the customer can arrange to have his car dropped of at a fixed location and handover the rented car at that time.

Says Jonathan Impens, Regional Property & Casualty Servicing Manager,

"AXA Valet is another step forward in our focus on making our claims process more customer friendly. The idea is to make the experience for the customer a positive one - keeping the inconvenience and stress to a minimum."

Presently this service is only available to customers in Dubai, Sharjah and Jebel Ali, who do not have the rental car provision in their policy and have insured directly with AXA.