Xceed to participate at Contact Center Employer of Choice certification program

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CCEOC Certification serves to assess, develop, recognize and promote contact centers as employers of choice. This Certification program provides an effective means of improving employee morale, building customer loyalty and enhancing overall contact center performance.

Xceed is aiming on achieving the Platinum level of the CCEOC Certification by the end of the year. This Certification will provide Xceed with the ability to improve employee engagement, pride, commitment and performance. Achieving such a level in the Certification will solidify Xceed's reputation as the employer of choice and present specific recognition to the dedicated staff that provides daily outstanding services to their clients.

Contact Center Employer of Choice™ Certification provides recognition as one of the best, most people centric call centers to work for. Through proprietary research and analysis methodologies, a contact center becomes eligible for certification. Once the contact center achieves the mandatory requirements, the center is then presented with a prestigious framed certificate. This is a positive experience for frontline staff and management on all levels. The certification assessment process assists in uncovering hidden differentiators that make a contact center an outstanding place to work.

Mr. Refky Xceed's Vice President for Strategy and Business Development commented, 'Participating in this Certification comes in line with our corporate strategy that is centered on developing robust HR processes that are conducive to both efficiency and quality. In no other service organization as the call center's is the relationship between employee satisfaction and efficiency so salient, therefore it is of significant value to foster our strategies around developing the skills and the commitment of our employees. Thus, reinforcing our position as the Employer of Choice in the Market.'

Xceed already certified in four different areas: COPC-2000® Certification; ISO 9001:2000 Quality Management System Certification; ISO 14001:2004 Environmental Management Standard; OHSAS 18001:1999 Occupational Health and Safety Management Systems Certification. COPC-2000® and ISO are the quality management systems chosen by Xceed; they provide the basis for Xceed's quality framework.

In an effort to solidify its commitment to Quality, Xceed has sought to and successfully implemented the ISO 9001:2000 Quality Management System as well as the ISO 14001:2004 & OHSAS 18001:1998 to achieve not only a quality management system but to have an Integrated Management System. Xceed utilizes the standards to run different aspects of the business more effectively. Xceed is certified for ISO 9001:2000 by the world's leading registrar - British Standards Institution (BSI).