CNS awarded Cisco's Channel Customer Satisfaction Excellence Certification

CNS is now ranked among top service providers in the 'Cisco Partner Locator' map on their website where the company's achievements are listed. Customers, Cisco personnel and partners will be able to identify it among the highest achievers.

"Our partnership with Cisco has reinforced our commitment to continuous improvement and this is reflected in our superior networking capabilities and high customer satisfaction levels," added Tony Alam, Managing Director, CNS.

"This recognition reiterates our position as one of UAE's leading IT solutions specialist, which provides excellent pre-sales support and professional customer service."

Cisco's recognition program for its Gold and Silver category business partners and is based on results captured from its 'Partner Access Online' tool. Each quarter, Cisco acknowledges certified partners that have the highest customer satisfaction ranking within each geographic region.

"Building on our capabilities and our regional marketing strategy which includes increasing our broad array of Cisco integrated networking products, we look to enhance our domain expertise to provide best-of-breed solutions and services for Middle East businesses," added Alam.

CNS, a Cisco Silver partner, received this accreditation after meeting stringent personnel, support, specialisation and customer satisfaction requirements.

With specialisation in areas such as SMB, telepresence and IPCC technology, CNS' vertical market focus, dedicated Cisco pre-sales offices in Abu Dhabi and Dubai and ongoing training for sales, pre-sales and after sales engineers were significant factors that helped achieve this certification.

"Customer satisfaction is the cornerstone our Channel Partner Program and we employ the same enhanced survey tools used to measure customer satisfaction levels achieved by our Gold, Silver, and Premier certified partners," said Adrian Taylor, Channel Regional Manager for Gulf & Pakistan, Cisco.

"With such programs, we look to raise the bar for leading Cisco partners such as CNS to maintain a team that receives ongoing specialised training and runs parallel with networking innovations globally.

"We are confident that CNS' efforts to invest seriously in networking knowledge will help bring to market the right technology fit for regional businesses."

As a Silver partner, CNS benefits from an increased level of support from Cisco, including access to best-in-class products and services, technical support, productivity tools, online training, marketing resources, and sales promotions.