CrediMax staff attends seminar on customers service

Hence discovering and adapting to new strategies to enhancing customer relations has been a policy that all successful companies live by.

In this regard, CrediMax, the Kingdom's pioneering card issuer and acquirer recently arranged a seminar on 'The Art of Customers Services' that was conducted and organized by Crestcom at Al Riffa Ballroom in the Regency Intercontinental Bahrain.

The seminar was facilitated by Mr. Majdy Obaid, CEO at Crestcom who addressed various topics on dealing with customers. Titled 'Fun & Learn How to Deal With 'Different Types Of Customers', the seminar enlightened participants with various tactics, strategies and skills that can be adapted to handle all types of customers inquiries and complaints.

At the seminar, participants were encouraged to engage in a process of self-awareness to highlight the role of ones values, beliefs, and attitudes that plays a pivotal role in providing effective service to all types customers. The seminar also stressed on the identification of positive verbal and non-verbal communication approaches that should be adopted in providing effective customer services.

'Customers come first in any business; they are its main asset'. Thus hosting such educational seminars is one of our key priorities. Through this seminar we aim at enhancing participants increase their customer service skills, develop a greater appreciation of customer value and raise the quality of the service they provide to customers,' explained Mr. Majdy at the seminar.

Crestcom markets and delivers training in the areas of Sales, Recruitment, Customer Service and particularly Management Skills Development offering programs that emphasize on involvement, participation, team work and leadership development.

'Offering the best customer service has always been top priority at CrediMax, where every staff member is a customer service agent. I am extremely delighted to have worked with CrestCom who have given our staff a better insight to dealing and handling our customers,' said CrediMax CEO, Mr. Mohammed Malik.

CrediMax plays a vital and substantial role in developing Bahrain's economy through its focus on delivering strong results via measurable progress. Our commitment as an active and responsible corporate citizen is evident from our range of activities that include creating jobs for Bahraini nationals, seeding technology, implementing newer strategies and supporting sustainable economic development.