This latest move by the fast growing bank is part of its strategy to support an ever increasing number of financial products with timely and resourceful customer support.
"There is a famous saying that customer service is a journey not a destination, and we at Ahli United Bank (Egypt) believe in this and are determined to achieve excellence by listening to callers' needs, and taking the right actions based upon the feedback the bank receives from its clientele. We want to be distinguished as a bank dedicated to serving our customers and advocate this strategy every time an agent answers a caller. This new contact center offers a single destination for all our customers and prospects, where all their enquiries can be dealt with in an effective and efficient manner," said Stewart Lockie, Chief General Manager of Retail & Private Banking at Ahli United Bank (Egypt).
A professional and dedicated team of highly skilled agents will be available to answer calls motivated to improve customer experience and taking a whole new approach to customer service; sharing advice and expertise with customers and prospective clients. The contact center will operate seven days a week from 9 am to 9 pm to answer questions.
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Ahli United Bank (Egypt) launches contact center
- Egypt: Tuesday, January 08 - 2008 at 16:26
- PRESS RELEASE
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Ahli United Bank (Egypt) announced the launch of its contact center with a unified number 19072 that will facilitate fast and convenient communications.
The professional and dedicated team of highly skilled agents.
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Posted by Lara Lynn Golden, News EditorTuesday, January 08 - 2008 at 16:26 UAE local time (GMT+4)
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About Ahli United Bank (Egypt)
Ahli United Bank (Egypt) is a full-fledged commercial and investment banking institution. The bank provides a comprehensive array of financial products and services ranging from retail and corporate banking to treasury, wealth management, and offshore banking services.
The group traces its history to the incorporation of the United Bank of Kuwait in London in 1966, and the establishment of Ahli Commercial Bank B.S.C. in 1977 in Bahrain. The current Ahli United Bank Group was established in 2000 when the two banks merged to become subsidiaries of a single entity.
Today, Ahli United Bank is an internationally recognized financial institution, with interests across the Gulf States, Egypt, and the United Kingdom. The Bank has received numerous awards and accolades, and was named "Best Foreign Exchange Bank in the Middle East 2008"by Global Finance magazine, "Best Bank in the Middle East 2007" by Euromoney and Global Finance Magazine and also "Global Bank of the Year in the Middle East" by the Banker Magazine for 2006.
For further information please contact:
Salah El Din Aloui
Assistant Media Relations Manager
Media Relations
Tel: +2 02 3047215 - 17
Fax: +2 02 3047213
Yasmine M.Tammam
Media Relation Executive
Promoseven Weber Shandwick
Tel : 3048560
Fax : 3047213
Ahli United Bank (Egypt) is a full-fledged commercial and investment banking institution. The bank provides a comprehensive array of financial products and services ranging from retail and corporate banking to treasury, wealth management, and offshore banking services.
The group traces its history to the incorporation of the United Bank of Kuwait in London in 1966, and the establishment of Ahli Commercial Bank B.S.C. in 1977 in Bahrain. The current Ahli United Bank Group was established in 2000 when the two banks merged to become subsidiaries of a single entity.
Today, Ahli United Bank is an internationally recognized financial institution, with interests across the Gulf States, Egypt, and the United Kingdom. The Bank has received numerous awards and accolades, and was named "Best Foreign Exchange Bank in the Middle East 2008"by Global Finance magazine, "Best Bank in the Middle East 2007" by Euromoney and Global Finance Magazine and also "Global Bank of the Year in the Middle East" by the Banker Magazine for 2006.
For further information please contact:
Salah El Din Aloui
Assistant Media Relations Manager
Media Relations
Tel: +2 02 3047215 - 17
Fax: +2 02 3047213
Yasmine M.Tammam
Media Relation Executive
Promoseven Weber Shandwick
Tel : 3048560
Fax : 3047213
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