'The key challenge for us today is to manage increasingly complex processes at lower overall cost, whilst at the same time improving customer service,' said Mr. Kaliaropoulos at the celebratory event, held recently at Batelco's Hamala Headquarters.
'Learning from other companies who have faced similar challenges, the Six Sigma tools and techniques are one of the enablers that will support us to handle process complexity and lead to improvements. Six Sigma will significantly contribute to improving our customers' experience and satisfy other business objectives,' he said.
'Over the past two years we have implemented 17 projects using the Six Sigma methodology and as a result of those projects Batelco's Customers have realised significant benefits.'
'We genuinely believe that Six Sigma is a highly disciplined measurement based process that will help Batelco to develop and deliver near perfect products and services,' he added.
Mr. Kaliaropoulos encouraged all Batelco employees and management to learn and practice the concept and the improvement tools of Six Sigma as part of the Company's business operations and activities.
'We will continue to invest in training and developing our employees on the best and latest world-wide methods,' Mr. Kaliaropoulos concluded.
The staff who achieved the Black Belt rating in Six Sigma methodologies are Souad Al-Kabie, Hisham Khunji, Moh'd Tayeb, Wafa Al-Hajeri, Reem Jassim, A.Qader Madan, A.Ghani Al-Najar, Kataryna Stapleton, Sama Al-Alawi and Amal Taqi.
Batelco is investing in Six Sigma to achieve business excellence
Batelco Chief Executive Peter Kaliaropoulos congratulated and rewarded 10 employees who have been certified as Six Sigma Black Belts, following their successful completion of the required professional training, through Juran Institute, USA.
- Bahrain: Sunday, February 17 - 2008 at 10:43
- PRESS RELEASE
See Also
Notes and media contacts
This press release has been issued by Batelco's Corporate Affairs department.For further information, please contact:
Batelco Corporate Affairs General Manager Ahmed Al Janahi,
TEL: +973 1788 4337
About Batelco
Bahrain Telecommunications Company (Batelco) is the leading integrated communications provider in the Kingdom of Bahrain and an emerging force among the regions key telecommunications players.
Batelco serves both the corporate and consumer markets in the most liberalised and competitive environment in the Middle East, and remains committed to delivering cutting-edge telecommunications to its customers in Bahrain and the MENA region. The Company's management and staff are driven by an enthusiasm for delivering the best customer experience based on innovation, affordability and reliability of products and services.
Batelco's specialised services cover the full spectrum of telecommunications solutions for residential and business customers and span a comprehensive range of mobile services, international roaming, high-speed Internet connections, satellite services, WiFi, MPLS IP-VPN network provisioning and management, Datacoms services over fixed, wireless and internet platforms, managed services, systems integration and enterprise solutions.
Batelco has invested $1.4bn in Bahrain's telecom infrastructure over the past 26 years, including significant investment in Next Generation Networks infrastructure which has reinforced the Kingdom's position as a leading communications hub. The Company's shares are listed on the Bahrain Stock Exchange with a total capitalization of approx $3.2bn as of February 2008.
With an ongoing strategy to grow overseas, the Batelco Group incorporates joint venture operations in Jordan, Kuwait, Yemen, Saudi Arabia and Egypt.
Posted by Anne-Birte Stensgaard, Senior News EditorSunday, February 17 - 2008 at 10:43 UAE local time (GMT+4)
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