Sheikh Mohammed Establishment to use EMP call centre services to enhance customer support

A dedicated team of agents will be answering all calls directed to '800 SME' (763), pertaining to all Sheikh Mohammed Establishment general inquiries, appointments with officials, operator services and the Sheikh Mohammed Establishment Award.

The agreement was signed by Mr. Ahmad Tahlak, CEO of EMP, and Mr. Abdul Baset Al Janahi, CEO of Sheikh Mohammed Establishment.

'Using the EMP call centre will help Sheikh Mohammed Establishment raise the standard of services and create a higher level of customer satisfaction,' said Mr. Tahlak. 'Our call centre uses cutting edge technology to deliver highest level of services, and our agents are trained to handle customers with care and courtesy. EMP will manage the entire appointment calendar of the Establishment and guide all callers with accurate information and guidance.'

'The mission of Mohammed Bin Rashid Establishment for Young Business Leaders is to galvanize Emirati young men and women into channelizing their talent and skills to create new ventures and projects. We therefore need advanced communication channels to achieve our goals,' said Mr. Al Janahi. 'By entrusting this job to professionals like EMP we will be able to serve our customers more efficiently, while focusing more strongly on our core responsibilities.'