InfoCall and Altitude end successful participation at MEFTEC 2008

The company, which jointly showcased next-generation contact centre solutions with Altitude Software, announced that this year's show has helped them open up new opportunities with existing customers, generate record number of sales leads and reinforce awareness of their expertise across the region. InfoCall's contact centre is powered by the Altitude uCI solution since 2004.

"We are delighted with the response and the quality of business leads we received at MEFTEC. More than a third of the visitors to our stand were quality leads with projects and showed interest in InfoCall outsourcing services powered by Altitude uCI. We believe our participation at the show will help continue our growth momentum," commented Jeevan Lobo, InfoCall Business Development Manager.

InfoCall was established in July 2004 to provide outsourced contact centre services in the GCC region with a specific focus on serving the IT, automotive, banking and telecommunications industries. The company is positioned as the premier provider of inbound and outbound CRM outsourcing services in Bahrain. InfoCall specifically provides customer care, customer acquisition, technical support and debt-collection services in order to assist clients in attaining greater levels of loyalty and value with their customers. Key references include Microsoft, Toyota, BMI, Bahrain Ministry of Commerce, Amex and Media Generation Exhibitions.

From strength to strength

Over the past 12 months, InfoCall has secured key contracts to provide CRM outsourcing services for leading international and local companies.

One recent contract won by InfoCall is with 2Connect, a Manama-based telecommunications service provider. To support its fast-growing activity in Bahrain, 2Connect has selected InfoCall for its ability to efficiently deliver cost-effective, reliable contact centre outsourcing services. By outsourcing key CRM operations to InfoCall, the telecommunications service provider is already experiencing enhanced customer satisfaction as well as substantial cost savings.

Another key contact centre outsourcing project recently inked by InfoCall is with Jasmi's, one of the largest fast food chains in Bahrain. The outsourcing company will manage all Jasmi's inbound calls from customers hungry for service. Thus, every meal order will arrive at the InfoCall contact center where, after taking the orders, agents will pass requests to the nearest Jasmi's restaurant with guaranteed delivery in 30 minutes.

The contact centre outsourcing company is also handling inbound customer care on behalf of a fast-growing bank in the Middle East. The bank has outsourced a business unit to InfoCall since January 2008 to better serve its customer base in Bahrain.

"Our continued growth has turned out to show strong momentum over the past 12 months. These latest agreements with key organisations highlights the quality of our agents and technology, as well as the range of our contact centre outsourcing services in the GCC," commented Roydon Rosario, InfoCall Operations Manager.

H3>Delivering outstanding results
Commenting on the technology used at InfoCall's contact centre, Jeevan Lobo said, "Being powered by Altitude's solutions allows great flexibility in designing front-office applications for our clients and means InfoCall can propose an entire suite of customer communications. Most importantly, this enables us to launch outbound sales or inbound customer service campaigns in a matter of hours, not days."

"MEFTEC is the only event that focuses comprehensively on the financial services industry in the Middle East," said Riadh Boukhris, Altitude Software vice President Middle East and North Africa.

"Altitude Software is an acknowledged global leader in multimedia contact centre solutions which counts some of the world's most innovative, fastest growing and profitable financial institutions among its client list. Therefore MEFTEC 2008 turned out to be again the perfect platform for us to demonstrate with InfoCall our solutions for Middle Eastern banks."

The Altitude uCI (Unified Customer Interaction) suite has a ten year plus track record of outstanding results in contact centres worldwide, having won over 25 Industry Awards for Innovation and Performance in the last few years. The solution provides businesses with a wealth of advanced contact centre features, including unified desktops, routing, reporting, dialing, voice portal, management and open integration via Web services. The Altitude uCI suite architecture is unique to the industry with a single language and editor to all media interactions simultaneously and in real-time on IP-PBXs (i.e. Altitude vBox) and/or traditional PBXs.