Etisalat Academy trains 500 Etisalat staff in preparation for Nigeria launch

The first phase of the training program extends 12 months and will focus on enhancing their telecommunication skills. Etisalat's Nigerian subsidiary plans to start operations in the coming few weeks and this training program supports Etisalat's efforts to reach the highest customer service standards across all advanced telecommunication services.

The programs planned will address Change Management, Marketing, Customer Profiling & Segmentation, Fault Reduction Control, Call Centre Upgrades, Sales Skills, Customer Service, Accounts & Finance, Project Management, Quality, Broadband Applications, Content Management, and IT Security.

Etisalat aims to prepare an ideal competitive environment so staff can respond effectively according to the requirements of competition in the Nigerian telecommunications market. Fresh Nigerian graduates will be trained to manage effectively at work which is consistent with the general vision of the company.

Dr. Doaa Fares, General Manager, Etisalat Academy, said: 'It is our pleasure, honor and privilege to extend the distinguished programs of the Etisalat Academy to our partners in Nigeria. We are committed to implement the agreed plan to the highest international standards, and we are truly proud to be involved with the training and development of such a talented team of employees'.

Etisalat Academy currently has training agreements with several companies in the UAE and abroad to implement its programs and other solutions. Etisalat Academy provides its services to many telecommunication companies in the Middle East, Asia, and Africa to help enhance the staff's abilities and company's performance.