Three management units in Etisalat attain ISO 9001:2000 Quality Management System Certificate

These ISO 9001:2000 certificates were awarded by Det Norske Veritas, an international certification body accredited by UKAS (United Kingdom accreditation services), based on a full assessment of the implemented systems within these management units, ensuring the ability to maintain and continually improve these systems.

The ISO 9001:2000 standard specifies quality management system requirements and is considered one of the most adopted standards world-wide. Many national and international organizations strive to comply with this standard.

Ahmed Bin Ali, Vice President Corporate Communications, Etisalat said: "We seek to continually improve our services and deliverables which depend on quality management systems implemented by Etisalat should be assessed against international standards and best practices to ensure enhancing a Total Quality Culture across the corporation.

Attaining these certificates reflects Etisalat commitment to maintain quality management systems that enhance customer satisfaction."

The ISO 9001:2000 standard enables the organization to increase its effectiveness towards achieving enhanced competitiveness, as the standard focuses on customer satisfaction.

The ISO 9001:2000 standard considers the employees' involvement as one of the critical success factors in order to maintain a quality management system and to ensure continual improvement.