ITQAN achieves the first ISO/IEC 20000 certification in the region

The audit was conducted by TUV Middle East (Member of TUV Nord Group) which is a German, and itSMF registered, certification body. ISO/ IEC 20000 focuses on minimizing operational exposure to risk, ensuring conformance with contractual requirements and demonstrating service quality. The standard is aligned with IT Infrastructural Library (ITIL), which refers to a set of comprehensive, consistent and coherent codes of best practices for IT Service Management - ITIL.

ISO/IEC 20000 enables to establish an effective and efficient IT infrastructure that addresses client needs faster and better, By ensuring better communication flow between personnel and customers it ensures greater productivity and utilization of skill sets and experiences and also improves customer satisfaction.

This accreditation reiterates ITQAN's proven commitment to the pursuit of excellence. Since its inception in 1984, it has been at the forefront of pioneering new tools and technologies in the region and has always focused on adopting latest advancements in performance standards and quality benchmarks. ITQAN was one of the earliest companies to be certified ISO 9001-2000 and has always maintained its strides towards excellence winning recognitions one after the other, including The Best System Integrator - Arab Technology Awards 2007, The Best ICT Company - Arab Technology Awards 2006 and Microsoft Winning Customer Award in 2006 & 2004 internationally.

Regionally, ITQAN was the first systems integrator to receive Sheikh Khalifa Appreciation certificate in 2005 - 2006, and Dubai Quality Appreciation Award as the IT Company of the Year (Services) in 1999.

"We are committed to live up to our name, which literally means perfection", explains Feras Al Jabi, general manager, ITQAN. "In an industry characterized by continual advancements, both in terms of technology and measurable benchmarks, ITQAN has been successful in staying at the forefront by dint of our futuristic approach to business, focus on technological edge and above all, determined effort to ensure the best service to our valued customers. We see ISO/IEC 20000 Certification as a reaffirmation of our corporate faith in high quality in all that we do. This recognition confirms the highest quality standards that ITQAN is built on, and gives us a leading edge over the competition."

"Our commitment to these global standards of information technology services reflects the profound attention and care we offer to our customers. It is the result of 9 months of preparation on our part and I would like, in this instance, to thank all our customers in the ministries, departments, companies and other institutions in the UAE for trusting and supporting us. My special gratitude will go to our worldwide partners, AE Group, and last but not the least, the ITQAN family."

"We see ITQAN as one of the organizations in the region fully committed to quality benchmarks and best practices", observes Shibu Davies, General Manager, TUV Middle East. "We understand that it was one of the earliest companies in the Middle East to be accredited ISO 9001-2000 and ITQAN has again taken the lead with regard to ISO/IEC 20000 which only goes to emphasise its consistent quest for excellence."