RTA implements e-Day program at main Customer Service Center

Laila Hareb, Director of Customer Service Centers Dep't stated that this program is an addition to the programs undertaken by the RTA aiming at upgrading the online services and efficient interaction with clients with the least possible effort. According to Laila this program enables clients to deal with RTA promptly and conveniently in an electronic format spanning all services provided by the RTA; a matter which creates an ideal working environment.

"RTA is implementing this program on Wednesdays and Thursdays. We started with Parking services, followed by Licensing of Drivers, and then Commercial Licensing and will continue till we cover all services provided by RTA agencies; namely Marine Agency, Traffic & Roads Agency, Dubai Taxi, Rail Agency, and Public Transport Agency, as well as Licensing Dep't and Parking Dep't. The range of services provided to the corporate and individual clients includes inquiries & online payment of traffic offences, application for ad permits, booking of parking space, buying prepaid cards, and queries & online payment of Salik offences; all of which could be completed through the website of the RTA" said Laila.

She added that work in the E-Day Program starts once the client arrives at RTA Customer Service Center; where he or she will be introduced to the program, and how to use the e-pads (kiosks) through which the required information are entered, provided services are defined, the particulars of the clients are entered in the RTA website, and an account is opened for the client at the RTA.

She further elaborated that 3 online kiosks are provided by means of an intelligent system fitted with a monitor to displays a host of applications through which the entered transactions are entered in a simple and prompt manner. No conditions are set for the use of these kiosks, and they are customized to be easily used by all sectors of the community. They are fitted with touch screens and keypads to enter the details required by the application on display. Access to the online services offered at the kiosk only needs logging into RTA portal.

"This service is viewed as a quality shift to keep pace with the drive of the electronic advancement and efficient processing of transactions. The Main Customer Service Center has provided this electronic pad to enable clients have their transactions with the RTA processed online. The E-Pad service is an easy to use service as it adopts a highly sophisticated technology through displaying all services in both Arabic & English languages in the website of the RTA and other related websites. It also supports the e-government in the emirate of Dubai in an effective and vital manner. The Main Customer Service Center deploys support staff to train clients on applying for the e-services through this kiosk in a bid to encourage them to use e-services without having to report to RTA branches" stated Laila in a concluding remark.